Diepkloof, Clairmont and Sophiatown

by | Oct 22, 2020 | Interruptions

Water Interruptions

 

 

  1. Diepkloof shutdown: repairs are complete and water was opened around 7am. The system is charging and residents should start getting water.
  1. Clairmont and Sophiatown were affected by the Hurst hill reservoir issue yesterday. The reservoirs are looking fine. They should start getting water soon.

We appeal to all to use water sparingly and to remind them that level one water restrictions are still in place. Watering of gardens is not allowed between 6 am and 6 pm in summer months (1 Sept to 31 March) and furthermore, it is not allowed to wash paved areas and driveway using hosepipes.

Residents are encouraged to subscribe on our website, to our SMS notification service for alerts on planned or unplanned service interruptions. More information can be obtained on twitter: @jhbwater; Facebook: Johannesburg Water and our website.

Customer service inquiries:
24 hour Hotline: 011 688 1699/ 086 056 2874
SMS line: 076 333 5052
Email: Customer@jwater.co.za
Website: /

Power outage affects water supply in the South of Johannesburg

Power outage affects water supply in the South of Johannesburg

by | Oct 22, 2020 | Media Statement

Load shedding affects water supply

 

 

21 October 2020
Media Statement
Power outage affects water supply in the South of Johannesburg

Rand Water  is experiencing a power outage at their Eikenhof Pump Station  due to a City Power trip at the  Orlando substation. As a result,  our Hurst hill reservoirs are affected and are almost empty due to reduced inflows from the Rand Water side.

Other affected areas which may also be affected due to reduced inflows include:
* Eldorado Park
* Lenasia
* Naturena
* Kibler park
* Devlands and surrounding areas

We apologise for the inconvenience caused. Residents are urged to use water sparingly.

More information about the outage will be available on our social media pages.
Ends

For media inquiries:
Isaac Dhludhlu
Manager: Communications and Marketing
Tel: 011 688 1577
Email: Isaac.dhludhlu@jwater.co.za

Newlands

by | Oct 21, 2020 | Interruptions

Water Interruptions

 

 

Unplanned interruptions

1. Suburb(s) affected: Newlands
Street names: Albert Street and 8th Street
Date: 21 October 2020
Time: 07:00-15:00
Impact: No water
Reason: Repair a burst on the 450mm water main

 

We appeal to all to use water sparingly and to remind them that level one water restrictions are still in place. Watering of gardens is not allowed between 6 am and 6 pm in summer months (1 Sept to 31 March) and furthermore, it is not allowed to wash paved areas and driveway using hosepipes.

Residents are encouraged to subscribe on our website, to our SMS notification service for alerts on planned or unplanned service interruptions. More information can be obtained on twitter: @jhbwater; Facebook: Johannesburg Water and our website.

Customer service inquiries:
24 hour Hotline: 011 688 1699/ 086 056 2874
SMS line: 076 333 5052
Email: Customer@jwater.co.za
Website: /

Power outage affects water supply in the South of Johannesburg

by | Oct 21, 2020 | archive

Water Interruptions

21 October 2020
Media Statement
Power outage affects water supply in the South of Johannesburg

Rand Water  is experiencing a power outage at their Eikenhof Pump Station  due to a City Power trip at the  Orlando substation. As a result,  our Hurst hill reservoirs are affected and are almost empty due to reduced inflows from the Rand Water side.

Other affected areas which may also be affected due to reduced inflows include:
* Eldorado Park
* Lenasia
* Naturena
* Kibler park
* Devlands and surrounding areas

We apologise for the inconvenience caused. Residents are urged to use water sparingly.

More information about the outage will be available on our social media pages.
Ends

For media inquiries:
Isaac Dhludhlu
Manager: Communications and Marketing
Tel: 011 688 1577
Email: Isaac.dhludhlu@jwater.co.za

VERIFICATION OF PREPAID METER DATA (STAND BY STAND VERIFICATION)

VERIFICATION OF PREPAID METER DATA (STAND BY STAND VERIFICATION)

by | Oct 20, 2020 | Media Statement

20 October 2020
Media statement
VERIFICATION OF PREPAID METER DATA (STAND BY STAND VERIFICATION)

Johannesburg Water is embarking on a prepaid meter data verification exercise in selected townships/suburbs across the City of Johannesburg. The data verification exercise will be conducted by the Johannesburg Water service provider African Meter Reading (AMR) who will visit each and every stand in areas with prepaid meters.

The verification is aimed at updating customer data and the collected data will be used only to update the vending system and SAP with the correct meter and customer information.

The aim of this project is to:

  • Verify data to update system
  • Update customer data
  • Check meter number
  • Check if meter is functional

This project is expected to start at the end of November and will be rolled out in phases in all the parts of Soweto,Lehae, Cosmo City and Riverside View with the inclusion of all households in Diepkloof.

In Braamfischer, Devland and Lehae the service provider will be verifying all the meters in these areas even those with conventional meters.

Customers are asked to note that African Meter Reading will not be enforcing any by-laws during the implementation of the data verification exercise for customers that have by-passed meters, vandalized meters or illegally connected their homes to the system. The Information gathered by AMR during the exercise will not be used to prosecute or penalise transgressors.

Residents are asked to note that personnel doing the verification tests will be easily identifiable with Johannesburg Water branded reflective vest, a cap and Identity card  which they will be required to wear at all times during working hours. The AMR office line 010 110 0598 can be used to verify the identity of the personnel who will be doing the verification.

Ends
For media inquiries:
Isaac Dhludhlu
Manager: Communications and Marketing
Tel: 011 688 1577
Email: Isaac.dhludhlu@jwater.co.za