18 September 2023 – 17:15
Customer Notice
Johannesburg Water systems: afternoon update
South Hills tower
The tower is supplying normally, and levels have improved and are stable. Residents are urged to continue using water wisely.
Commando System
- Brixton reservoir: Critically low and low water pressure to no water is expected in high-lying areas. The outlet will be throttled (flow and pressure to be reduced) to 70% overnight between 21:00 on Monday, 18 September, and 04:00 on Tuesday, 19 September, to build capacity.
- Brixton tower: Supplying normally, however, supply will be affected by the low levels in the reservoir.
- Hursthill 1 reservoir: Despite attempts to augment the supply, the reservoir is still critically low. The supply zone is anticipated to have low pressure to no water. In order to increase capacity, consumers in low-lying areas are asked to reduce consumption.
- Hursthill 2 reservoir: Critically low due to low supply. The outlet will be closed overnight between 21:00 on Monday, 18 September, and 04:00 on Tuesday, 19 September. Low pressure to no water is expected in high-lying areas.
- Crosby reservoir: Critically low due to erratic supply and high demand. Poor pressure to no water is expected in certain areas of the supply zone.
Crown Gardens reservoir and towers
Reservoir level is critically low, and the outlet has been opened at 50%; however, poor pressure to no water will be experienced in high-lying areas of the reservoir zone. The water at the towers is low due to low levels at the reservoir. Tower was isolated at 15:00 today to repair a burst. There will be no water in the supply zone while repairs are being completed.
Eagles Nest reservoir
Remains critically low due to poor supply and high demand. Customers in this supply zone should expect low pressure to no water. Customers are requested to reduce consumption to help build capacity.
Alexander Park reservoir
Critically low and on a downward trend due to poor supply and high demand. Poor pressure to no water is expected in high-lying areas, especially during peak times in the mornings and evenings. Customers are requested to reduce consumption.
Linden 1 tower
The tower is empty. Recovery expected overnight. No water is expected in the supply zone.
Quellerina and Waterval towers
Towers are empty due to no supply and high demand. Pumping will resume once reservoir capacity improves.
Midrand systems update
Grand Central reservoir
Critically low due to poor supply and high demand. Poor pressure to no water is expected in the supply zone.
Grand Central tower
Critically low due to low levels at the reservoir. Pumping will resume once the reservoir levels improve. Poor pressure to no water is expected in the supply zone.
Erand reservoir 1 and 2
Both reservoirs are critically low due to high demand and poor supply. Low pressure to no water is expected in the supply zone.
Erand tower
Tower is empty and pumping will resume once the reservoir levels improve. Poor pressure to no water is expected in the supply zone.
President Park reservoir and tower
Critically low due to poor supply and high demand. Low pressure to no water is expected in the supply zone. The tower is empty and on bypass mode. Low pressure to no water is expected in the supply zone.
Berea reservoir
Critically low and on bypass mode. Low pressure to no water expected in high-lying areas and during peak times in the evening.
Alternative water supply has been arranged for the affected customers and will be placed at strategic locations.
Residents are requested to observe level-1 water restrictions which are implemented from 1 September to 31 March. These restrictions prohibit the use of hosepipes to water gardens, wash cars, clean driveways, as well as fill up swimming pools and water features between 06:00 and 18:00. Instead, the use of greywater is encouraged. This is to ensure that systems are kept stable throughout the coming months. We urge residents to report any form of vandalism and theft of water infrastructure to 0800 00 25 87.
For more information and logging calls:
Twitter: @JHBWater / Facebook: Johannesburg Water
24-hour Hotline: 011 688 1699/ 086 056 2874
SMS line: 45201
Email: customerserviceemails@jwater.co.za
Ends
Issued by Johannesburg Water Communication and Marketing