About us

Johannesburg Water SOC Ltd (JW) is a municipal entity incorporate on 21 November 2000 and commenced business on 1 January 2001 as an independent company, with the City of Johannesburg (CoJ) as its sole shareholder. JW was formed following the iGoli 2002 Transformation Plan, an initiative led by the former Greater Johannesburg Metropolitan Council.

  • Region A:
    Midrand / Ivory Park / Diepsloot / Kya Sand
  • Region B:
    Rosebank / Randburg / Emmarentia / Greenside / Melville / Northcliff
  • Region C:
    Roodepoort / Constantia Kloof / Northgate
  • Region D:
    Doornkop / Dobsonville / Protea Glen / Soweto
  • Region E:
    Alexandra / Wynberg / Sandton / Lombardy East / Houghton
  • Region F:
    Parktown / JHB CBD / Mondeor / City Deep / Bassonia / Glenvista / Meredale
  • Region G:
    Orange Farm / Ennerdale / Lenasia / Finetown

 

Johannesburg Water’s infrastructure assets in support of its business comprise:

  • 89 Water Reservoirs
  • 33 Water Towers
  • 10 Network Depots
  • 4 Laboratories
  • 12 066km of Water Distribution Network
  • 11 576km of Sewer Collector Network
  • 6 Wastewater Treatment Works

The entity supplies 1.4 million domestic, commercial and industrial customers and serves an estimated consumer base of 5.1 million people with approximately 1,542 ml/day and treats 880 Ml/day of sewage. It employs 2 709 employees.

Our Vision
  • To be a water and sanitation utility that works.
Our Mission

To provide all the people of Johannesburg with access to quality water and sanitation services by:

  • Delivering a professional, sustainable, affordable and cost-effective service
  • Pro-poor development
  • Creating a customer-focused culture that responds to the needs of citizens, customers and business
  • Valuing and developing its employees to build a sustainable capacity
  • Safeguarding public health and safety within the City of Johannesburg
  • Preserving natural resources for future generations
  • Managing assets and leveraging on technology.
Values
  • Teamwork
  • Accountability
  • Cost Effectiveness
  • Communication
  • Customer Service

 

Services we provide
AREA OF SERVICECUSTOMER SERVICE STANDARDS TARGET
Appointments We will make appointments with the customer either before or after 12pm upon request
Metered supplies: faulty meters
If a domestic meter is found to be faulty to have it repaired or replaced within 2 working days of being notified
Metered supplies: installation

If customers request a water meter we endeavour to install it 25 working days of receiving their payment or agreeing the method of payment
Metered supplies: bills / readings

To provide a monthly bill for metered customers and aim to obtain an actual reading to produce an actual bill at least every month, providing we have unrestricted access to the meter
Billing: moving house To take a meter reading on the day a customer is moving property provided 5 working days notice has been given
Interruptions to supply: planned > 4 hours Informing customers at least 7 days before
Interruptions to supply: planned 1-4 hours
Informing customers at least 12 hours before
Interruptions to supply: restoration of supplies after planned work
We will attempt to restore water services by time specified
Interruptions to supply: unplanned (emergencies)We endeavour to respond within 12 hours
Water or sewage flooding
If water or sewage from a JW pipe enters a customer’s home we will respond immediately/ within 2 hours and offer immediate help
Water quality respond to customers
Within 12 hours
Water quality: samplesFirst sample results within 12 hours