Water Interruptions

A 300mm pipeline was vandalized by thieves, while stealing an air valve. The area around is flooding. The depot will be isolating the line to complete repairs.  The estimated time for completion of repairs is 21h00.

We appeal to all to use water sparingly and to remind them that level one water restrictions are still in place. Watering of gardens is not allowed between 6 am and 6 pm in summer months (1 Sept to 31 March) and furthermore, it is not allowed to wash paved areas and driveway using hosepipes.

Residents are encouraged to subscribe on our website, to our SMS notification service for alerts on planned or unplanned service interruptions. More information can be obtained on twitter: @jhbwater; Facebook: Johannesburg Water and our website.

Customer service inquiries:
24 hour Hotline: 011 688 1699/ 086 056 2874
SMS line: 076 333 5052
Email: Customer@jwater.co.za
Website: /

Water Interruptions

Please note that the plumber and line managers are on site investigating the water outage. We will update customers soon.

We appeal to all to use water sparingly and to remind them that level one water restrictions are still in place. Watering of gardens is not allowed between 6 am and 6 pm in summer months (1 Sept to 31 March) and furthermore, it is not allowed to wash paved areas and driveway using hosepipes.

Residents are encouraged to subscribe on our website, to our SMS notification service for alerts on planned or unplanned service interruptions. More information can be obtained on twitter: @jhbwater; Facebook: Johannesburg Water and our website.

Customer service inquiries:
24 hour Hotline: 011 688 1699/ 086 056 2874
SMS line: 076 333 5052
Email: Customer@jwater.co.za
Website: /

Water Interruptions

1. Lenasia

Lenasia Hospital Hill is critically low and has been closed. We urge community members to keep some water for consumption purposes. Affected areas will be Lenasia South, Migson Manor, Finetown areas. We will update as to when the reservoir can be open upon monitoring of the water levels.

We appeal to all to use water sparingly and to remind them that level one water restrictions are still in place. Watering of gardens is not allowed between 6 am and 6 pm in summer months (1 Sept to 31 March) and furthermore, it is not allowed to wash paved areas and driveway using hosepipes.

Residents are encouraged to subscribe on our website, to our SMS notification service for alerts on planned or unplanned service interruptions. More information can be obtained on twitter: @jhbwater; Facebook: Johannesburg Water and our website.

Customer service inquiries:
24 hour Hotline: 011 688 1699/ 086 056 2874
SMS line: 076 333 5052
Email: Customer@jwater.co.za
Website: /

Water Interruptions

1. Suburb(s) affected: Meadowlands zone 1;2;Mzimhlophe;Killarney; Orlando west

Date: 29 September 2020
Time: 07h00-19h00
Impact: No water
Reason: Repair a burst water pipe 150mm steel at Meadowlands zone1 Maritsela street

2. Suburb(s) Affected: Woodmead

Street Names: Woodmead Drive, Woodlands Drive, Waterval Cres & Western Service road
Date: 30 September 2020
Time: 09h00-18h00
Impact: No water
Reason: Tie-in

1. Suburb(s) affected: Orlando East and Orlando West

Start date: 30 September 2020 @ 06:00
End date: 01 October 2020 @ 18:00
Impact: No water
Reason: Cleaning of Orlando reservoir

We appeal to all to use water sparingly and to remind them that level one water restrictions are still in place. Watering of gardens is not allowed between 6 am and 6 pm in summer months (1 Sept to 31 March) and furthermore, it is not allowed to wash paved areas and driveway using hosepipes.

Residents are encouraged to subscribe on our website, to our SMS notification service for alerts on planned or unplanned service interruptions. More information can be obtained on twitter: @jhbwater; Facebook: Johannesburg Water and our website.

Customer service inquiries:
24 hour Hotline: 011 688 1699/ 086 056 2874
SMS line: 076 333 5052
Email: Customer@jwater.co.za
Website: /

Water Interruptions

Unplanned interruptions

1. Bryanston

Please note that there will be an emergency shutdown on the 18th September 2020 in Bryanston. Estimated time from 10:00 – 16:00.

Affected streets:

• Old Kilcullen Road
• Kultealy Road
• Tramore Road
• Tralee Road

2. Ferndale: Please note that we are isolating in Ferndale due to leak at Multichoice.  We will close water to repair the leak, the whole area will be affected

3. Douglasdale: There are another two burst pipes at 23 kestrel and 7 Cikes place. The team has been dispatched

We appeal to all to use water sparingly and to remind them that level one water restrictions are still in place. Watering of gardens is not allowed between 6 am and 6 pm in summer months (1 Sept to 31 March) and furthermore, it is not allowed to wash paved areas and driveway using hosepipes.

Residents are encouraged to subscribe on our website, to our SMS notification service for alerts on planned or unplanned service interruptions. More information can be obtained on twitter: @jhbwater; Facebook: Johannesburg Water and our website.

Customer service inquiries:
24 hour Hotline: 011 688 1699/ 086 056 2874
SMS line: 076 333 5052
Email: Customer@jwater.co.za
Website: /