Gallo Manor and Randpark Ridge

by | Jan 29, 2021 | Interruptions 2021

1. Gallo Manor
Please kindly note that there is a burst pipe in Woodmead that is affecting water supply in the area and surroundings. The team has been struggling to drain water from the pipe in order to start with repairs. Once they have started with repairs we will update on the estimated time of completion of repairs. We apologise for the inconvenience caused.

2. Randpark Ridge
Please note that there is a burst pipe in Randpark Ridge, Bosbock Avenue. It is affecting water supply in the area. We currently do not have Estimated Time of Completion of repairs, we will update throughout the day on our social media platforms.

We appeal to all to use water sparingly and to remind them that level one water restrictions are still in place. Watering of gardens is not allowed between 6 am and 6 pm in summer months (1 Sept to 31 March) and furthermore, it is not allowed to wash paved areas and driveway using hosepipes.

Residents are encouraged to subscribe on our website, to our SMS notification service for alerts on planned or unplanned service interruptions. More information can be obtained on twitter: @jhbwater; Facebook: Johannesburg Water and our website.

Customer service inquiries:
24 hour Hotline: 011 688 1699/ 086 056 2874
SMS line: 076 333 5052
Email: Customer@jwater.co.za
Website: /

VERIFICATION OF PREPAID METER DATA (STAND BY STAND VERIFICATION)

by | Jan 28, 2021 | archive, Media Statement

28 January  2021

Media statement

VERIFICATION OF PREPAID METER DATA (STAND BY STAND VERIFICATION)

Johannesburg Water is embarking on a prepaid meter data verification exercise in selected townships/suburbs across the City of Johannesburg. The data verification exercise will be conducted by the Johannesburg Water service provider African Meter Reading (AMR) who will visit each and every stand in areas with prepaid meters.

The verification is aimed at updating customer data and the collected data will be used only to update the vending system and SAP with the correct meter and customer information.

The aim of this project is to:

  • Verify data to update system
  • Update customer data
  • Check meter number
  • Check if meter is functional

This project started at the end of November and will be rolled out in phases in all the parts of Soweto, Lehae, Cosmo City and Riverside View with the inclusion of all households in Diepkloof.

In Braamfischer, Devland and Lehae the service provider will be verifying all the meters in these areas even those with conventional meters.

Customers are asked to note that African Meter Reading will not be enforcing any by-laws during the implementation of the data verification exercise for customers that have by-passed meters, vandalized meters or illegally connected their homes to the system. The Information gathered by AMR during the exercise will not be used to prosecute or penalise transgressors.

Residents are asked to note that personnel doing the verification tests will be easily identifiable with Johannesburg Water branded reflective vest, a cap and Identity card  which they will be required to wear at all times during working hours. The AMR office line 010 110 0598 can be used to verify the identity of the personnel who will be doing the verification.

Ends

For media inquiries:
Isaac Dhludhlu
Manager: Communications and Marketing
Tel: 011 688 1577
Email: Isaac.dhludhlu@jwater.co.za

28 January 2021

by | Jan 27, 2021 | Interruptions 2021

Water Interruptions

 

 

1. Suburb(s) Affected: Parkview
Date: 28 January 2021
Time: 09:00-20:00
Street name: Weasmeath and Tyron Streets
Impact: No water
Reason: Tie in

2. Suburb(s) Affected: Halfway Gardens
Date: 28 January 2021
Time: 08:00-21:30
Street name: Neerlandia Road
Impact: No water
Reason: Tie in

 

Residents are encouraged to subscribe on our website, to our SMS notification service for alerts on planned or unplanned service interruptions. More information can be obtained on twitter: @jhbwater; Facebook: Johannesburg Water and our website.

Customer service inquiries:
24 hour Hotline: 011 688 1699/ 086 056 2874
SMS line: 076 333 5052
Email: Customer@jwater.co.za
Website: /

02 February 2021 interruptions

by | Jan 22, 2021 | Interruptions 2021

Water Interruptions

 

 

Unplanned Interruptions:

1. Suburb(s) Affected: Parkview
Date: 02 February 2021
Time: 09:00-20:00
Street name: Weasmeath and Tyron Streets
Impact: No water
Reason: Tie in

Planned Interruptions:

1. Suburb(s) affected: Jabavu, Mofolo, Molapo, Moroka
Date: 02 February 2021
Time: 08h00-20h00
Impact: No water
Reason: Repairing 300mm Steel pipe at Cnr Vundla and Mkhize Str.
Water tank: Roaming Water Tankers

2. Suburb(s) Affected: Parkwood
Date: 02 February 2020
Time: 08h00-18h00
Impact: No water
Reason: Connection to new fire hydrants for zone separation

3. Suburb(s) Affected: Orange farm ( Drieziek 5 )
Date: 02 February 2020
Time: 09h00-18h00
Impact: No water
Reason: DMA zero pressure Test

We appeal to all to use water sparingly and to remind them that level one water restrictions are still in place. Watering of gardens is not allowed between 6 am and 6 pm in summer months (1 Sept to 31 March) and furthermore, it is not allowed to wash paved areas and driveway using hosepipes.

Residents are encouraged to subscribe on our website, to our SMS notification service for alerts on planned or unplanned service interruptions. More information can be obtained on twitter: @jhbwater; Facebook: Johannesburg Water and our website.

Customer service inquiries:
24 hour Hotline: 011 688 1699/ 086 056 2874
SMS line: 076 333 5052
Email: Customer@jwater.co.za
Website: /

Load Shedding Unplanned Interruption

Load Shedding Unplanned Interruption

by | Jan 18, 2021 | Interruptions 2021

Water Interruptions

Load shedding

Kindly take note of the load shedding schedule as power outage affects water supply. Keep water in containers for drinking purposes.

We appeal to all to use water sparingly and to remind them that level one water restrictions are still in place. Watering of gardens is not allowed between 6 am and 6 pm in summer months (1 Sept to 31 March) and furthermore, it is not allowed to wash paved areas and driveway using hosepipes.

Residents are encouraged to subscribe on our website, to our SMS notification service for alerts on planned or unplanned service interruptions. More information can be obtained on twitter: @jhbwater; Facebook: Johannesburg Water and our website.

Customer service inquiries:
24 hour Hotline: 011 688 1699/ 086 056 2874
SMS line: 076 333 5052
Email: Customer@jwater.co.za
Website: /