Please note that there was a failure at Suikerbosch purification plant, which negatively affected the Palmiet pumping system & their Klipriviersberg reservoir. Water services were interrupted in the South of Joburg, Sandton, Greater Midrand and Diepsloot areas. The purification plant is back to normal operation. South Hills tower, Klipriviersberg & Meyershill reservoirs are negatively impacted. Alternative supply through tankers has been arranged and locations will be communicated soonest.
We appeal to all to use water sparingly and to remind them that level one water restrictions are still in place. Watering of gardens is not allowed between 6 am and 6 pm in summer months (1 Sept to 31 March) and furthermore, it is not allowed to wash paved areas and driveway using hosepipes.
Residents are encouraged to subscribe on our website, to our SMS notification service for alerts on planned or unplanned service interruptions. More information can be obtained on twitter: @jhbwater; Facebook: Johannesburg Water and our website.
Customer service inquiries:
24 hour Hotline: 011 688 1699/ 086 056 2874
SMS line: 076 333 5052
Email: Customer@jwater.co.za