10 June 2022

Media Statement

For Immediate Release 

2021/2022 Johannesburg Water Customer Satisfaction Survey 

Johannesburg Water (JW) rolled out the annual customer satisfaction survey effective from  1st June 2022. An independent research service provider, Molemotheo, has been appointed to conduct this exercise on our behalf.

Through this survey, JW will have an appropriate measure of customer satisfaction (or dissatisfaction) with its water and sanitation services offering to the residents of the City of Johannesburg (CoJ). The survey will also enable us to identify ways in which we can improve our customer experience and pinpoint areas that need improvement, as well as ways in which we can effectively meet the customers’ needs.

We plead with residents to spare a few minutes of their time and kindly afford Molemotheo’s Field Workers an opportunity to collect the required data, either by completing a manual questionnaire or online, click https://s.surveyplanet.com/5w91ky0r

In compliance with the Protection of Personal Information Act (POPIA), Johannesburg Water and Molemotheo commits to safeguarding your personal information and using solely for the purposes of this survey. You are free to remain anonymous should you wish to. 

Johannesburg Water thanks you for participating in the survey. Your input and contribution is highly valued.

ENDS