19 September 2023 – 20:15
Customer Notice
Johannesburg Water systems: evening update
South Hills tower
Pumping has resumed and tower is critically low but recovering. Low pressure to no water is expected in certain areas of supply zone. Johannesburg Water is monitoring the situation.
Commando System
- Brixton reservoir: Critically low due to high demand and low supply. Low pressure to no water is expected in the supply zone. Outlet will be throttled (pressure and flow to be reduced) to 70% overnight to build capacity.
- Brixton tower: Critically low due to high demand and low reservoir level. Poor pressure to no water expected in high-lying areas.
- Hursthill 1 reservoir: Despite attempts to augment the supply, the reservoir is still critically low. The supply zone is anticipated to have low pressure to no water. In order to increase capacity, consumers in low-lying areas are asked to reduce consumption.
- Hursthill 2 reservoir: Critically low due to low supply. Low pressure to no water is expected in high-lying areas. Outlet will be closed overnight to build capacity.
- Crosby reservoir: Critically low due to erratic supply and high demand. Poor pressure to no water is expected in certain areas of the supply zone.
Crown Gardens reservoir and towers
Reservoir level is critically low, and the outlet has been opened at 50%; however, poor pressure to no water will be experienced in high-lying areas of the reservoir zone. Both towers are empty, and no water is expected in the supply zone. Pumping has been switched off and will resume tomorrow morning around 04:00.
Eagles Nest reservoir
Remains critically low due to poor supply and high demand. Customers in this supply zone should expect low pressure to no water. Customers are requested to reduce consumption to help build capacity.
Naturena reservoir
Critically low due to high demand. Johannesburg Water is monitoring the situation.
Alexander Park reservoir
Critically low and on a downward trend due to poor supply and high demand. Poor pressure to no water is expected in high-lying areas, especially during peak times in the mornings and evenings. Customers are requested to reduce consumption.
Berea reservoir
Critically low and on bypass mode. Low pressure to no water expected in high-lying areas and during peak times in the evening.
Linden 1 reservoir and tower
Empty due to high demand in the system. No water is expected in the supply zone. Recovery is expected overnight.
Quellerina and Waterval towers
Towers are critically low due to high demand. Pumping has resumed and the network will start recovering.
Midrand systems update
Grand Central reservoir
Critically low due to high consumption. Johannesburg Water is monitoring the situation and expects water levels to improve overnight.
Grand Central tower
Critically low due to high demand. The pump has been switched off and will be switched on again tomorrow morning around 04:00 once reservoir capacity has improved.
Errand reservoir 1 and 2
Both reservoirs are critically low due to high demand and poor supply. Low pressure to no water is expected in the supply zone.
Errand tower
Tower is empty and pumping will resume once the reservoir levels improve. Poor pressure to no water is expected in the supply zone.
President Park reservoir and tower
Critically low due to poor supply and high demand. Low pressure to no water is expected in the supply zone. The tower is empty and on bypass mode. Low pressure to no water is expected in the supply zone.
Ennerdale reservoir
Critically low due to high demand. Poor pressure to no water is expected in the supply zone.
Alternative water supply has been arranged for the affected customers and will be placed at strategic locations. Residents are urged to use water sparingly as consumption is high.
Residents are requested to observe level-1 water restrictions which are implemented from 1 September to 31 March. These restrictions prohibit the use of hosepipes to water gardens, wash cars, clean driveways, as well as fill up swimming pools and water features between 06:00 and 18:00. Instead, the use of greywater is encouraged. This is to ensure that systems are kept stable throughout the coming months. We urge residents to report any form of vandalism and theft of water infrastructure to 0800 00 25 87.
For more information and logging calls:
Twitter: @JHBWater / Facebook: Johannesburg Water
24-hour Hotline: 011 688 1699/ 086 056 2874
SMS line: 45201
Email: customerserviceemails@jwater.co.za
Ends
Issued by Johannesburg Water Communication and Marketing