4 December 2023 – 16:00
Customer Notice
Roll out of prepaid smart meter project to parts of Soweto postponed
The switching of Johannesburg Water’s open mode to prepaid smart meters in parts of Soweto has been postponed to 22 January 2024.
Following the switching from open mode to prepaid smart meters in Cosmo City from 1 November, the rolling out was supposed to extend to Diepkloof, Orlando East and West, as well as Orange Farm in December 2023.
The date for the switching in Orange Farm will be communicated in due time.
As such, Johannesburg Water is urging the residents of Orlando East and West, Diepkloof, as well as Orange Farm to ensure that they all have a Customer Interface Unit (CIU). CIUs are display units that are installed inside houses and linked to prepaid water meters and are crucial for loading units when purchasing water credits.
Customers who still do not have CIUs can contact 011 688 1699.
The refusal of switching to prepaid smart meters will lead to Level 3 water cuts, and residents will then have to pay to be reconnected.
• Read frequently asked questions on the STS Meter Project.
Ends
Issued by: Johannesburg Water Communication and Marketing