by l3rato | Sep 21, 2023 | Systems Updates 2023
21 September 2023 – 20:45
Customer Notice
Johannesburg Water systems: evening update
Most of Johannesburg Water’s reservoirs and towers were affected by the power failure at Zuikerbosch Water Treatment Plant. As a result, most of the systems lost storage capacity and are currently critically low to empty. Johannesburg Water is monitoring the situation.
The below systems are affected:
South Hills tower
Tower is critically low due to high demand. Low pressure to no water expected in parts of the supply zone. Tower expected to recover overnight. Johannesburg Water is monitoring the situation.
Commando System
- Brixton reservoir: Critically low due to high demand and low supply. Low pressure to no water expected in the supply zone. Outlet will be throttled (flow and pressure reduced) to 70% overnight to build capacity.
- Brixton tower: pumping as normal but remains critical due to high demand and low reservoir level. Poor pressure to no water is expected in high-lying areas.
- Hursthill 1 reservoir: Despite attempts to augment the supply, the reservoir remains critically low to empty. The supply zone will have low pressure to no water.
- Hursthill 2 reservoir: Critically low due to poor supply. Low pressure to no water is expected in high-lying areas. Outlet will be closed overnight to build capacity.
- Crosby reservoir: Critically low due to erratic supply and high demand. Poor pressure to no water is expected in parts of the supply zone.
Crown Gardens reservoir and towers
The reservoir levels are critically low, and the outlet is opened at 50%. Poor pressure to no water should be expected in high-lying areas of the reservoir zone. Both towers are pumping, however, levels may decrease as demand increases during peak hours. Poor pressure to no water is experienced in the supply zone.
Eagles Nest reservoir
Remains critically low due to poor supply. Customers in this supply zone should expect low pressure to no water.
Naturena reservoir
Reservoir levels decreased during the day due to high demands during peak hours. Low pressure to no water is experienced in the supply zone.
Alexander Park reservoir
Critically low due to poor supply and high demand. Poor pressure to no water is expected in high-lying areas.
Berea reservoir
Critically low and on bypass mode. Low pressure to no water expected in the supply zone.
Linden 1 reservoir and tower
Critically low due to high demand and poor supply. Low pressure to no water expected in the supply zone.
Sandton reservoirs and direct feeds
The following reservoirs and towers have improved slightly; however, they remain low:
- Linbro Park
- Marlboro
- Morningside
- Bryanston reservoir and Bryanston tower
Illovo reservoir and Illovo tower remain critically low.
Midrand systems update
Grand Central reservoir
The reservoir levels remained stable throughout the day and is supplying normally. However, this could decrease as demand increases during peak hours.
Grand Central tower
Pump resumed during the day and supplied to the tower zone. However, Johannesburg Water is monitoring closely.
Errand reservoir 1 and 2
Both reservoirs are critically low. Poor pressure to no water is expected in the supply zone.
Errand tower
Tower is critically low. Poor pressure to no water is expected in the supply zone. Johannesburg Water is monitoring closely.
President Park reservoir and tower
Critically low and poor pressure to no water is expected in the supply zone. The tower is empty and on bypass mode. Low pressure to no water is expected in the supply zone.
Alternative water supply has been arranged for the affected customers and will be placed at strategic locations.
Residents are requested to observe level-1 water restrictions which are implemented from 1 September to 31 March. These restrictions prohibit the use of hosepipes to water gardens, wash cars, clean driveways, as well as fill up swimming pools and water features between 06:00 and 18:00. Instead, the use of greywater is encouraged. This is to ensure that systems are kept stable throughout the coming months. We urge residents to report any form of vandalism and theft of water infrastructure to 0800 00 25 87.
For more information and logging calls:
Twitter: @JHBWater / Facebook: Johannesburg Water
24-hour Hotline: 011 688 1699/ 086 056 2874
SMS line: 45201
Email: customerserviceemails@jwater.co.za
Ends
Issued by Johannesburg Water Communication and Marketing
by l3rato | Sep 20, 2023 | Systems Updates 2023
20 September 2023 – 21:00
Customer Notice
Johannesburg Water systems: evening update
Most of Johannesburg Water’s reservoirs and towers were affected by the power failure at Zuikerbosch Water Treatment Plant. As a result, most of the systems have lost storage capacity and are currently critically low to empty. Johannesburg Water is monitoring the situation.
The below systems are affected:
South Hills tower
Critically low and poor pressure to no water is expected in the supply zone. Pumping will resume once supply pressure improves.
Commando System
- Brixton reservoir: Critically low and poor pressure to no water is expected in the supply zone. Outlet will be throttled (pressure and flow to be reduced) to 70% overnight to build capacity.
- Brixton tower: The tower is empty. No water is expected in the supply zone. Pumping will resume once the reservoir level improves.
- Hursthill 1 reservoir: Despite attempts to augment the supply, the reservoir is still critically low. The supply zone is anticipated to have low pressure to no water.
- Hursthill 2 reservoir: Critically low due to low supply. Low pressure to no water is expected in high-lying areas. Outlet will be closed overnight to build capacity.
- Crosby reservoir: Critically low and poor pressure to no water is expected in certain areas of the supply zone.
Crown Gardens reservoir and towers
The reservoir is critically low, and poor pressure to no water will be experienced in high-lying areas of the reservoir zone. Both towers are critically low, and no water is expected in the supply zone. Pumping will resume once reservoir levels improve.
Eagles Nest reservoir
Remains critically low. Customers in this supply zone should expect low pressure to no water.
Naturena reservoir
Critically low and poor pressure to no water is expected.
Alexander Park reservoir
Critically low. Poor pressure to no water is expected in the supply zone.
Berea reservoir
Critically low and on bypass mode. Low pressure to no water expected in the supply zone.
Linden 1 reservoir and tower
The reservoir is critically low, while the tower is supplying normally. Low pressure to no water is expected in the reservoir supply zone.
Midrand systems update
Grand Central reservoir
Critically low and poor pressure to no water is expected in the supply zone.
Grand Central tower
The tower is low and moving in a downwards trends. Pumping will resume once the reservoir capacity improves.
Errand reservoir 1 and 2
Both reservoirs are critically low. Poor pressure to no water is expected in the supply zone.
Errand tower
Tower is empty and on bypass mode. Pumping will resume once the reservoir levels improve. Poor pressure to no water is expected in the supply zone.
President Park reservoir and tower
Critically low and poor pressure to no water is expected in the supply zone. The tower is empty and on bypass mode. Low pressure to no water is expected in the supply zone.
Alternative water supply has been arranged for the affected customers and will be placed at strategic locations.
Residents are requested to observe level-1 water restrictions which are implemented from 1 September to 31 March. These restrictions prohibit the use of hosepipes to water gardens, wash cars, clean driveways, as well as fill up swimming pools and water features between 06:00 and 18:00. Instead, the use of greywater is encouraged. This is to ensure that systems are kept stable throughout the coming months. We urge residents to report any form of vandalism and theft of water infrastructure to 0800 00 25 87.
For more information and logging calls:
Twitter: @JHBWater / Facebook: Johannesburg Water
24-hour Hotline: 011 688 1699/ 086 056 2874
SMS line: 45201
Email: customerserviceemails@jwater.co.za
Ends
Issued by Johannesburg Water Communication and Marketing
by l3rato | Sep 19, 2023 | Systems Updates 2023
19 September 2023 – 20:15
Customer Notice
Johannesburg Water systems: evening update
South Hills tower
Pumping has resumed and tower is critically low but recovering. Low pressure to no water is expected in certain areas of supply zone. Johannesburg Water is monitoring the situation.
Commando System
- Brixton reservoir: Critically low due to high demand and low supply. Low pressure to no water is expected in the supply zone. Outlet will be throttled (pressure and flow to be reduced) to 70% overnight to build capacity.
- Brixton tower: Critically low due to high demand and low reservoir level. Poor pressure to no water expected in high-lying areas.
- Hursthill 1 reservoir: Despite attempts to augment the supply, the reservoir is still critically low. The supply zone is anticipated to have low pressure to no water. In order to increase capacity, consumers in low-lying areas are asked to reduce consumption.
- Hursthill 2 reservoir: Critically low due to low supply. Low pressure to no water is expected in high-lying areas. Outlet will be closed overnight to build capacity.
- Crosby reservoir: Critically low due to erratic supply and high demand. Poor pressure to no water is expected in certain areas of the supply zone.
Crown Gardens reservoir and towers
Reservoir level is critically low, and the outlet has been opened at 50%; however, poor pressure to no water will be experienced in high-lying areas of the reservoir zone. Both towers are empty, and no water is expected in the supply zone. Pumping has been switched off and will resume tomorrow morning around 04:00.
Eagles Nest reservoir
Remains critically low due to poor supply and high demand. Customers in this supply zone should expect low pressure to no water. Customers are requested to reduce consumption to help build capacity.
Naturena reservoir
Critically low due to high demand. Johannesburg Water is monitoring the situation.
Alexander Park reservoir
Critically low and on a downward trend due to poor supply and high demand. Poor pressure to no water is expected in high-lying areas, especially during peak times in the mornings and evenings. Customers are requested to reduce consumption.
Berea reservoir
Critically low and on bypass mode. Low pressure to no water expected in high-lying areas and during peak times in the evening.
Linden 1 reservoir and tower
Empty due to high demand in the system. No water is expected in the supply zone. Recovery is expected overnight.
Quellerina and Waterval towers
Towers are critically low due to high demand. Pumping has resumed and the network will start recovering.
Midrand systems update
Grand Central reservoir
Critically low due to high consumption. Johannesburg Water is monitoring the situation and expects water levels to improve overnight.
Grand Central tower
Critically low due to high demand. The pump has been switched off and will be switched on again tomorrow morning around 04:00 once reservoir capacity has improved.
Errand reservoir 1 and 2
Both reservoirs are critically low due to high demand and poor supply. Low pressure to no water is expected in the supply zone.
Errand tower
Tower is empty and pumping will resume once the reservoir levels improve. Poor pressure to no water is expected in the supply zone.
President Park reservoir and tower
Critically low due to poor supply and high demand. Low pressure to no water is expected in the supply zone. The tower is empty and on bypass mode. Low pressure to no water is expected in the supply zone.
Ennerdale reservoir
Critically low due to high demand. Poor pressure to no water is expected in the supply zone.
Alternative water supply has been arranged for the affected customers and will be placed at strategic locations. Residents are urged to use water sparingly as consumption is high.
Residents are requested to observe level-1 water restrictions which are implemented from 1 September to 31 March. These restrictions prohibit the use of hosepipes to water gardens, wash cars, clean driveways, as well as fill up swimming pools and water features between 06:00 and 18:00. Instead, the use of greywater is encouraged. This is to ensure that systems are kept stable throughout the coming months. We urge residents to report any form of vandalism and theft of water infrastructure to 0800 00 25 87.
For more information and logging calls:
Twitter: @JHBWater / Facebook: Johannesburg Water
24-hour Hotline: 011 688 1699/ 086 056 2874
SMS line: 45201
Email: customerserviceemails@jwater.co.za
Ends
Issued by Johannesburg Water Communication and Marketing
by l3rato | Sep 18, 2023 | Systems Updates 2023
18 September 2023 – 17:15
Customer Notice
Johannesburg Water systems: afternoon update
South Hills tower
The tower is supplying normally, and levels have improved and are stable. Residents are urged to continue using water wisely.
Commando System
- Brixton reservoir: Critically low and low water pressure to no water is expected in high-lying areas. The outlet will be throttled (flow and pressure to be reduced) to 70% overnight between 21:00 on Monday, 18 September, and 04:00 on Tuesday, 19 September, to build capacity.
- Brixton tower: Supplying normally, however, supply will be affected by the low levels in the reservoir.
- Hursthill 1 reservoir: Despite attempts to augment the supply, the reservoir is still critically low. The supply zone is anticipated to have low pressure to no water. In order to increase capacity, consumers in low-lying areas are asked to reduce consumption.
- Hursthill 2 reservoir: Critically low due to low supply. The outlet will be closed overnight between 21:00 on Monday, 18 September, and 04:00 on Tuesday, 19 September. Low pressure to no water is expected in high-lying areas.
- Crosby reservoir: Critically low due to erratic supply and high demand. Poor pressure to no water is expected in certain areas of the supply zone.
Crown Gardens reservoir and towers
Reservoir level is critically low, and the outlet has been opened at 50%; however, poor pressure to no water will be experienced in high-lying areas of the reservoir zone. The water at the towers is low due to low levels at the reservoir. Tower was isolated at 15:00 today to repair a burst. There will be no water in the supply zone while repairs are being completed.
Eagles Nest reservoir
Remains critically low due to poor supply and high demand. Customers in this supply zone should expect low pressure to no water. Customers are requested to reduce consumption to help build capacity.
Alexander Park reservoir
Critically low and on a downward trend due to poor supply and high demand. Poor pressure to no water is expected in high-lying areas, especially during peak times in the mornings and evenings. Customers are requested to reduce consumption.
Linden 1 tower
The tower is empty. Recovery expected overnight. No water is expected in the supply zone.
Quellerina and Waterval towers
Towers are empty due to no supply and high demand. Pumping will resume once reservoir capacity improves.
Midrand systems update
Grand Central reservoir
Critically low due to poor supply and high demand. Poor pressure to no water is expected in the supply zone.
Grand Central tower
Critically low due to low levels at the reservoir. Pumping will resume once the reservoir levels improve. Poor pressure to no water is expected in the supply zone.
Erand reservoir 1 and 2
Both reservoirs are critically low due to high demand and poor supply. Low pressure to no water is expected in the supply zone.
Erand tower
Tower is empty and pumping will resume once the reservoir levels improve. Poor pressure to no water is expected in the supply zone.
President Park reservoir and tower
Critically low due to poor supply and high demand. Low pressure to no water is expected in the supply zone. The tower is empty and on bypass mode. Low pressure to no water is expected in the supply zone.
Berea reservoir
Critically low and on bypass mode. Low pressure to no water expected in high-lying areas and during peak times in the evening.
Alternative water supply has been arranged for the affected customers and will be placed at strategic locations.
Residents are requested to observe level-1 water restrictions which are implemented from 1 September to 31 March. These restrictions prohibit the use of hosepipes to water gardens, wash cars, clean driveways, as well as fill up swimming pools and water features between 06:00 and 18:00. Instead, the use of greywater is encouraged. This is to ensure that systems are kept stable throughout the coming months. We urge residents to report any form of vandalism and theft of water infrastructure to 0800 00 25 87.
For more information and logging calls:
Twitter: @JHBWater / Facebook: Johannesburg Water
24-hour Hotline: 011 688 1699/ 086 056 2874
SMS line: 45201
Email: customerserviceemails@jwater.co.za
Ends
Issued by Johannesburg Water Communication and Marketing
by l3rato | Sep 15, 2023 | Systems Updates 2023
15 September 2023 – 11:45
Customer Notice
Johannesburg Water systems: morning update
South Hills tower
Critically low, however, pumping resumed on Friday morning, 15 September. Low pressure to no water is expected in high-lying areas as the system is still recovering.
Commando System
• Brixton reservoir: Critically low due to high demand, and the outlet remains 50% open. Poor pressure to no water is expected in high-lying areas.
• Brixton tower: Supply normally, however, it will be affected by the Brixton reservoir levels.
• Hursthill 1 reservoir: Despite attempts to augment the supply, the reservoir remains critically low. Low pressure to no water is expected in the supply zone. Customers in low-lying areas are urged to reduce consumption to help build capacity.
• Hursthill 2 reservoir: Remains low due to high demand. Poor pressure is expected in high-lying areas.
• Crosby reservoir: Water levels are low due to high demand. Poor pressure to no water is expected in certain areas of the supply zone.
Parktown reservoir 2
Slight improvement overnight, but critically low due to high demand. Low pressure is expected in high-lying areas.
Eagles Nest reservoir
Remains critically low due to poor supply and high demand. Customers in this supply zone should expect low water pressure. Customers are requested to reduce consumption to help build capacity.
Jabulani reservoir
Critically low due to high demand. Poor pressure is expected in certain areas of the supply zone. Customers are requested to reduce consumption to assist in building capacity.
Dunkeld reservoir
The reservoir is in bypass mode due to low levels at Parktown reservoir 2. Customers in high-lying areas should expect poor water pressure.
Alternative water supply continues to be provided through mobile trucks deployed at various key points within the affected areas, including Rahima Moosa Mother and Child Hospital.
Residents are requested to observe level-1 water restrictions which are implemented from 1 September to 31 March. These restrictions prohibit the use of hosepipes to water gardens, wash cars, clean driveways, as well as fill up swimming pools and water features between 06:00 and 18:00. Instead, the use of greywater is encouraged. This is to ensure that systems are kept stable throughout the coming months. We urge residents to report any form of vandalism and theft of water infrastructure to 0800 00 25 87.
Ends
Issued by Johannesburg Water Communication and Marketing
