Year: 2023

Afternoon systems update

Afternoon systems update

5 December 2023 – 16:00
Systems Update
Sandton Systems
All reservoirs are currently stable but on a downwards trend due to poor supply. Illovo reservoir in particular is currently low, however supplying normally. As a mitigation strategy, Sandton reservoirs will be throttled overnight to build capacity. Due to poor supply pressure, the areas fed by the Sandton direct feeds, namely Marlboro and Linbro Park, may experience poor pressure. Johannesburg Water will monitor these systems overnight.

Soweto Systems
The Soweto systems remained stable during the day under the heatwave conditions but will be affected by overnight throttling (reducing pressure and flow). The Bulk supply from Rand Water is also currently restricted as a water demand management strategy. The Zondi reservoir supply is currently at 60%, while the Power Park reservoir supply is at 50%. Areas fed by Zondi and Power Park reservoirs are affected by low pressure, while high-lying areas are affected by no water.

Midrand Systems
Most Midrand systems are currently stable; however, they are on a downwards trend due to poor supply. The Rabie Ridge reservoir is experiencing high demand and water levels are low. The reservoir is currently supplying at 30% while tower remains on bypass mode. Poor pressure can be expected in parts of the supply zone. As a mitigation strategy, Midrand reservoirs will be throttled overnight to build capacity for Wednesday.

Alexandra reservoir
The reservoir is currently low but continues to supply normally. As a mitigation strategy, Johannesburg Water will throttle the reservoir overnight to build capacity for Wednesday.

Crown Gardens reservoir
The reservoir is currently stable but on a downwards trend due to poor supply. Johannesburg Water will throttle the reservoir overnight to build capacity for Wednesday.

Aeroton reservoir
The reservoir is currently stable but on a downwards trend due to poor supply. Johannesburg Water is monitoring the impact on the supply zone, including the Orlando East reservoir (Aeroton reservoir feeds into the Orlando East reservoir).

Eagles Nest reservoir
The reservoir is critically low due to poor supply. Poor pressure is expected in high-lying areas. Johannesburg Water is monitoring the impact on the Alan Manor and Naturena reservoirs (which are supplied by the Eagles Nest reservoir).

South Hills tower
Currently supplying normally; however, Johannesburg Water is monitoring the reduced supply pressure, which may affect the pumping into the tower supply zone.
Linden 1 reservoir and tower
The reservoir is currently low due to poor supply; however, it is supplying normally. The tower is empty due to poor supply and no water is expected in the supply zone.
Commando System
• Brixton reservoir: The reservoir level is currently low but supplying normally. The outlet will be throttled overnight to build capacity for Wednesday.
• Brixton tower: The tower is supplying normally but may be affected by low reservoir level. Johannesburg Water teams continue to monitor the system.
• Hursthill 1 and 2 reservoirs: Both reservoirs are currently low and poor pressure to no water is expected in the supply zones. However, the outlets to both reservoirs are fully opened. Hursthill 1 reservoir has been configured to boost supply, while Hursthill 2 reservoir outlet will be closed overnight to build capacity for Wednesday.
• Crosby reservoir: The reservoir level remains low, however it supplied normally throughout the day, while the outlets are fully opened.
The following reservoirs will either be closed or throttled to 90% overnight to retain water and build capacity.
• Sandton: Illovo, Bryanston, and Morningside
• Soweto: Freedom Park, Doornkop West, Power Park, Orlando East, and Zondi
• Brixton
• Hursthill 2
• Crown Gardens
• Alexandra Park (closed)
• Midrand: Rabie Ridge, Grand Central, President Park, Erand, and Diepsloot
The Randjieslaagte and Berea reservoirs may be throttled overnight, if necessary, due to impact of the heatwave and due to high demand. Customers supplied by these reservoirs may experience poor pressure to no flow. Alternative water supply has been arranged for the affected areas.
Residents are requested to observe level-1 water restrictions which are implemented from 1 September to 31 March. These restrictions prohibit the use of hosepipes to water gardens, wash cars, clean driveways, as well as fill up swimming pools and water features between 06:00 and 18:00. Instead, the use of greywater is encouraged.
Ends
Issued by Johannesburg Water Communication and Marketing

Roll out of prepaid smart meter project to parts of Soweto postponed

Roll out of prepaid smart meter project to parts of Soweto postponed

4 December 2023 – 16:00

Customer Notice

Roll out of prepaid smart meter project to parts of Soweto postponed

The switching of Johannesburg Water’s open mode to prepaid smart meters in parts of Soweto has been postponed to 22 January 2024.

Following the switching from open mode to prepaid smart meters in Cosmo City from 1 November, the rolling out was supposed to extend to Diepkloof, Orlando East and West, as well as Orange Farm in December 2023.

The date for the switching in Orange Farm will be communicated in due time.

As such, Johannesburg Water is urging the residents of Orlando East and West, Diepkloof, as well as Orange Farm to ensure that they all have a Customer Interface Unit (CIU). CIUs are display units that are installed inside houses and linked to prepaid water meters and are crucial for loading units when purchasing water credits.

Customers who still do not have CIUs can contact 011 688 1699.

The refusal of switching to prepaid smart meters will lead to Level 3 water cuts, and residents will then have to pay to be reconnected.

• Read frequently asked questions on the STS Meter Project.

Ends

Issued by: Johannesburg Water Communication and Marketing

Roll out of prepaid smart meter project to parts of Soweto postponed

4 December 2023 – 16:00

Customer Notice

Roll out of prepaid smart meter project to parts of Soweto postponed

The switching of Johannesburg Water’s open mode to prepaid smart meters in parts of Soweto has been postponed to 22 January 2024.

Following the switching from open mode to prepaid smart meters in Cosmo City from 1 November, the rolling out was supposed to extend to Diepkloof, Orlando East and West, as well as Orange Farm in December 2023.

The date for the switching in Orange Farm will be communicated in due time.

As such, Johannesburg Water is urging the residents of Orlando East and West, Diepkloof, as well as Orange Farm to ensure that they all have a Customer Interface Unit (CIU). CIUs are display units that are installed inside houses and linked to prepaid water meters and are crucial for loading units when purchasing water credits.

Customers who still do not have CIUs can contact 011 688 1699.

The refusal of switching to prepaid smart meters will lead to Level 3 water cuts, and residents will then have to pay to be reconnected.

Read frequently asked questions on the STS Meter Project.

Ends

Issued by: Johannesburg Water Communication and Marketing

Roll out of prepaid smart meter project to parts of Soweto postponed

Power failure affects pumping into Brixton reservoir

16 November 2023 – 11:30

Customer Notice

Power failure affects pumping into Brixton reservoir

A power failure at the Crosby Pump Station has affected pumping into the Brixton reservoir. The power outage started at 22:00 on Wednesday, 15 November 2023 and lasted until 04:00 on Thursday, 16 November.

As a result, pumping was halted at the Crosby Pump Station, which pumps water into the Brixton reservoir. Supply at the Brixton reservoir and tower, as well as the Hursthill 1 and 2 reservoirs, has been severely impacted.

Although pumping at the Crosby Pump Station has resumed into the Brixton reservoir, water levels at the Brixton reservoir are currently critically low, and as a result, pumping cannot be resumed until the water levels improve. The Brixton tower is currently empty. The Hursthill 1 and 2 reservoirs are both critically low.

Pumping from the Brixton reservoir into the tower has not yet resumed, therefore areas supplied by the Brixton reservoir and the tower are currently without water supply. Alternative water supply is being provided to the impacted suburbs.

Johannesburg Water teams are monitoring the situation and have closed the Brixton reservoir outlet to build capacity and recover the system more swiftly.

See the full list of affected suburbs here. Scroll down the list to find the areas supplied by the Brixton and Hursthill 1 and 2 reservoirs.

Smart meter project rollout postponed in Orlando East

Following a series of meetings Johannesburg Water held with members of the Orlando East community, a resolution was taken to postpone the switching from open mode to prepaid. The rollout was scheduled to commence on 15 November, it has been moved to 4 December.

This is to allow for further community and councillor consultation and engagement which will be initiated after the Independent Electoral Commission (IEC) voter registration weekend, taking place on 18 – 19 November 2023.

Further details will be shared in due course.

Ends

Issued by Johannesburg Water Communication and Marketing