by l3rato | Nov 9, 2023 | 2023, Media Statement
9 November 2023 – 11:00
Media Statement
Johannesburg Water systems improving and moving in an upward trajectory
Johannesburg Water’s reservoirs and towers continue showing steady improvement. As at this morning, Thursday 9 November, the Entity’s systems had shown notable improvement over the last two weeks.
This follows weeks of water supply interruptions experienced in various areas across the City of Johannesburg.
This is the result of a combination of factors, including Johannesburg Water’s mitigation strategies to boost supply and improved bulk supply from Rand Water. The mitigation interventions include throttling (reducing pressure and flow) the outlets of critical reservoirs to 90% overnight, and sometimes completely closing some systems where necessary, to help build capacity for the following day.
Since the beginning of this week the following systems, which had been severely impacted, are performing at satisfactory levels:
• The South Hills tower started the week at 65% and was sitting at 80% for two consecutive mornings.
• The Brixton tower (Commando system) started the week off at 88% on Monday and has been full for the last two days.
• The Hursthill 1 reservoir (Commando system) began the week at 40% capacity and by Thursday morning, was sitting at 60%.
Johannesburg Water continues to monitor all systems and implement daily mitigation strategies to help boost supply. The Entity thanks residents who are observing Level-1 water restrictions and customers are urged to continue using water sparingly.
Ends
Issued by: Johannesburg Water Communication and Marketing.
by l3rato | Nov 9, 2023 | Systems Updates 2023
9 November 2023 – 09:45
Sandton systems
All Sandton systems have maintained stability and continue to supply normally, including direct feeds.
Midrand systems
Rabie Ridge reservoir and tower
Both the reservoir and tower improved overnight and continue to supply at 30% configuration.
Alexander Park reservoir
Improved overnight and is supplying normally.
Commando System
•Brixton reservoir: Remained steady overnight but remains low. However, the supply is normal.
•Brixton tower: Maintained stability and is supplying normally.
• Hursthill 1 reservoirs:
Hursthill 1 has been reconfigured to boost supply and has improved overnight, it is supplying normally.
•Hursthill 2 reservoir: Slightly improved overnight but remains low. Poor pressure is expected in the areas of the supply zone.
• Crosby reservoir: The reservoir continues to supply in bypass mode. Poor pressure to no water is expected in the supply zone.
Residents are requested to observe level-1 water restrictions which are implemented from 1 September to 31 March. These restrictions prohibit the use of hosepipes to water gardens, wash cars, clean driveways, as well as fill up swimming pools and water features between 06:00 and 18:00. Instead, the use of greywater is encouraged. This is to ensure that systems are kept stable throughout the coming months. We urge residents to report any form of vandalism and theft of water infrastructure to 0800 0025 87.
Ends
Issued by Johannesburg Water Communication and Marketing
by l3rato | Nov 8, 2023 | 2023, Media Statement
8 November 2023 – 09:30
Media Advisory
Johannesburg Water to roll out prepaid smart meter project to Orange Farm & parts of Soweto
Following the switching from open mode to prepaid smart meters in Cosmo City from 1 November, the rolling out is now extending to other areas. These include, Diepkloof, Orlando East and West, as well as Orange Farm.
The rollout will take place as follows:
Orlando East – 13 November 2023
Orlando West – 15 November 2023
Diepkloof – 27 November 2023
Orange Farm – 28 November 2023
Johannesburg Water is currently conducting consultation processes with ward councillors and the community to educate residents on various issues, including the benefits of the new prepaid smart meters, where and how to purchase water, the importance of paying for services, as well as the Expanded Social Package (ESP).
As such, Johannesburg Water is urging the residents of Orlando East and West, Diepkloof, and Orange Farm to ensure that they all have a Customer Interface Unit (CIU). CIUs are display units that are installed inside houses and linked to prepaid water meters and are crucial for loading units when purchasing water credits.
If customers have never received a CIU, or have lost a CIU, they can visit their nearest City of Johannesburg Customer Service Centre, where they will need to provide the following information: the property owner’s name and surname, physical address of the property, meter number and related contact details. The cost for replacing a lost CIU is R680. The refusal of switching to prepaid smart meters will lead to Level 3 water cuts, and residents will then have to pay to be reconnected.
• Customer service centres for Soweto residents.
• Customer service centres for Orange Farm residents.
• Read frequently asked questions on the STS Meter Project.
Ends.
Issued by: Johannesburg Water Communication and Marketing
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by l3rato | Nov 8, 2023 | Systems Updates 2023
8 November 2023 – 11:00
Sandton systems
All Sandton systems and reservoirs are currently stable and supplying normally.
Johannesburg Water continues to monitor the systems accordingly.
Midrand systems
Rabie Ridge reservoir and tower
The reservoir maintained stability overnight, but it remains low, while the tower levels have improved. Both reservoir and tower outlets are configured to 30% open to allow capacity.
Alexander Park reservoir
Improved overnight and supplying normally, however the reservoir remains low.
Commando System
• Brixton reservoir and tower: Over the past three days, the supply from both systems has been improving. Supply has also been normal during the day.
• Hursthill 1 and 2 reservoirs:
Have improved overnight but both remain low. Poor pressure is expected in high-lying areas.
• Crosby reservoir: The reservoir continues to supply in bypass mode. Poor pressure to no water is expected in the supply zone.
Residents are requested to observe level-1 water restrictions which are implemented from 1 September to 31 March. These restrictions prohibit the use of hosepipes to water gardens, wash cars, clean driveways, as well as fill up swimming pools and water features between 06:00 and 18:00. Instead, the use of greywater is encouraged. This is to ensure that systems are kept stable throughout the coming months. We urge residents to report any form of vandalism and theft of water infrastructure to 0800 0025 87.
Ends
Issued by Johannesburg Water Communication and Marketing
by l3rato | Nov 7, 2023 | Systems Updates 2023
7 November 2023 – 19:00
Sandton systems
All Sandton systems, including the reservoirs, towers, and direct feeds, continue to improve and are supplying normally.
Rabie Ridge reservoir and tower
Although the reservoir maintained stability during the day, it remains low, while the tower level is now critically low. The reservoir will be throttled overnight to build capacity.
Linden 1 tower
The tower is stable and supplying normally.
Alexander Park reservoir
Continues to supply normally, however, Johannesburg Water has noted low levels and will throttle the system overnight to build capacity.
Commando System
• Brixton reservoir and tower: Both systems are stable and supplying normally.
• Hursthill 1 and 2 reservoirs: Both reservoirs are critically low. Poor pressure is expected in the supply zones. Outlets will be closed overnight to build capacity for Wednesday.
• Crosby reservoir: The reservoir continues to supply in bypass mode and is critically low. Poor pressure to no water is expected in the supply zone.
The following reservoirs will be throttled to 90% overnight to retain water and build capacity for Wednesday:
• Brixton
• Hursthill 2
• Rabie Ridge
• Diepsloot
• Chiawelo
• Alexander Park
Customers supplied by the abovementioned reservoirs may experience poor pressure to no flow. Alternative water supply has been arranged for the affected areas.
Residents are requested to observe level-1 water restrictions which are implemented
from 1 September to 31 March. These restrictions prohibit the use of hosepipes to
water gardens, wash cars, clean driveways, as well as fill up swimming pools and
water features between 06:00 and 18:00. Instead, the use of greywater is encouraged.
This is to ensure that systems are kept stable throughout the coming months. We urge
residents to report any form of vandalism and theft of water infrastructure to 0800 00
25 87.
Ends
Issued by Johannesburg Water Communication and Marketing
