11 March 2025 – 09:30
Media Release
Johannesburg Water disconnects customers owing over R2.7 million in Sunninghill, Glenvista & Buccleuch
On Monday, 10 March 2025, Johannesburg Water embarked on a Level 1 Disconnections Drive.
The 15 customers who were disconnected yesterday live in gated communities and complexes in the south and north of Johannesburg and collectively owe over R2.7 million.
The suburbs include Glenvista, Sunninghill, and Buccleuch. Johannesburg Water’s disconnection teams have been experiencing issues with accessing gated communities and complexes, where teams are often denied access to the properties.
“For example, a property owner in Sunninghill did not want to give Johannesburg Water access into the estate yesterday. The Johannesburg Metro Police Department, which joined the operation to escort the Entity on the drive, had to intervene for Johannesburg Water to gain access,” says Siphindile Ngange, Senior Manager, Metering & Revenue.
“This is part of our efforts towards revenue collection, which is crucial for the maintenance and upgrading of the City of Johannesburg’s water and sewer infrastructure. One customer, for example, owes over R333 000 on their account, while two others owe over R100 000 each.”
Johannesburg Water’s Credit Management Department disconnected a total of 15 properties. The customers will have to either make full payments on their accounts or make payment arrangements with the City’s Credit Management Department.
Ends
Issued by Johannesburg Water Communication and Marketing.