by David Monyetswale | Sep 23, 2021 | archive, Media Statement
Media Statement
23 September 2021
Johannesburg residents urged to use water sparingly
As the country embraces the spring season which leads to hot summer days and cool nights, residents of the City of Johannesburg are reminded that level-1 water restrictions are still in full force. Under level-1 water restrictions, watering of gardens is not allowed in summer months between 6 am and 6 pm (1 Sept to 31 March) and residents are also not allowed to wash driveways and paved areas using hose pipes. The 20% Rand Water restrictions are also still in place, it is therefore critical now to use water sparingly to ensure a continuous sustainable water supply and to avoid putting strain on reservoirs due to high water demand outstripping supply.
Further, Johannesburg Water is confronted with reservoirs’ and towers’ challenges in Midrand, Randpark Ridge and Kensington. These reservoirs and towers currently do not have enough capacity to supply water to residents in the area. We are working around the clock to ensure that we mitigate these challenges and plead with residents of the City of Johannesburg to assist us by being mindful of the amount of water that they use.
Water Saving Tips:
• Do not leave taps dripping
• Wash your car on the grass, this will water your lawn at the same time.
• Shorten your showering time
• Use a glass of water to rinse when brushing your teeth.
• Take shallow baths and avoid filling your bath to a depth greater than 100mm
• Re-use grey water to water your garden or pot plants.
Residents are also urged to continue to report all burst pipes, leaking water meters, open hydrants to:
• customerserviceemails@jwater.co.za
• 011 375 5555/086 056 2874
• SMS 076 333 5052
• www.johannesburgwater.co.za
• @Jhbwater- Twitter
• Johannesburg Water- Facebook
Johannesburg Water is committed to providing sustainable water and water restrictions will be enforced by fines to consumers who contravened the Water Services by-law and consumers are urged to report non-compliance to the JMPD 24/7 hotline on 011 758 9650.
by David Monyetswale | Sep 23, 2021 | Interruptions 2021
Suburb(s) Affected: 2 Woodgreen Ave, Crown Gardens, Robertsham, Winchester Hills and Ridgeway
Street Names: Cnr of Rifle Range Road & Xavier Road
Date: 04 October 2021
Estimated Time: 06h00-22h00
Impact: No water
Reason: Installation of the inlet and outlet pipework at the Old Tower.
We appeal to all to use water sparingly and to remind them that level one water restrictions are still in place. Watering of gardens is not allowed between 6 am and 6 pm in summer months (1 Sept to 31 March) and furthermore, it is not allowed to wash paved areas and driveway using hosepipes.
Residents are encouraged to subscribe on our website, to our SMS notification service for alerts on planned or unplanned service interruptions. More information can be obtained on twitter: @jhbwater; Facebook: Johannesburg Water and our website.
Customer service inquiries:
24 hour Hotline: 011 688 1699/ 086 056 2874
SMS line: 076 333 5052
Email: Customer@jwater.co.za
by David Monyetswale | Sep 23, 2021 | archive, Media Statement
Media Statement
23 September 2021
Midrand water supply challenges
Rand Water our bulk water supplier had a burst on one of their bulk lines supplying their Klipfontein Reservoir last week. The Klipfontein Reservoir supplies water to all Johannesburg Water Midrand Reservoirs. Rand Water completed their repairs however had an issue with a bulk valve which was stuck in a closed position. This was rectified on Friday (17 September 2021) and there were improvements on our reservoirs. The recovery was however not sufficient and our Rabie Ridge, President Park as well as Grand Central Reservoirs were affected.
Currently, Johannesburg Water is struggling with water supply to our President Park Tower, the Grand Central Reservoir and Tower. The President Park Tower is on bypass but the high lying areas like Ebony Park are affected. The Grand Central reservoir is used to pump water into the Grand Central Tower which then feeds the Halfway House areas like the Midrand CBD, consequently the Grand Central Reservoir levels remains low, restricting Johannesburg Water to pump water into the tower.
The two entities are in constant engagements to supplement supply into Klipfontein Reservoir and such has resulted into increased reservoir levels. We will be monitoring this impact on our reservoirs and update residents.
We have placed water tankers in the affected areas as a form of alternative water supply.
Residents are encouraged to subscribe on our website, to our SMS notification service for alerts on planned or unplanned service interruptions. More information can be obtained on twitter: @jhbwater; Facebook: Johannesburg Water and our website.
Customer service inquiries:
24 hour Hotline: 011 688 1699/ 086 056 2874
SMS line: 076 333 5052
Email: Customer@jwater.co.za
by David Monyetswale | Sep 23, 2021 | Interruptions 2021
Please note that there is a major burst pipe in Orange Farm ext 1. The team will be closing main water supply in the area, and this will affect Orange Farm ext 1, and Lakeside ext 1,2 and 3. Time of completion is not yet known. The team is busy assessing the nature of damage and type of material required.
We appeal to all to use water sparingly and to remind them that level one water restrictions are still in place. Watering of gardens is not allowed between 6 am and 6 pm in summer months (1 Sept to 31 March) and furthermore, it is not allowed to wash paved areas and driveway using hosepipes.
Residents are encouraged to subscribe on our website, to our SMS notification service for alerts on planned or unplanned service interruptions. More information can be obtained on twitter: @jhbwater; Facebook: Johannesburg Water and our website.
Customer service inquiries:
24 hour Hotline: 011 688 1699/ 086 056 2874
SMS line: 076 333 5052
Email: Customer@jwater.co.za
by David Monyetswale | Sep 22, 2021 | Interruptions 2021
Suburb(s) Affected: Windsor, Robindale, Randpark, Randpark ext. 3, 5, Randburg
Date: 22 September 2021 @ 15h00
Estimated end Time: 00h00
Impact: No water
Reason: Repairing 710mm steel pipe.
We appeal to all to use water sparingly and to remind them that level one water restrictions are still in place. Watering of gardens is not allowed between 6 am and 6 pm in summer months (1 Sept to 31 March) and furthermore, it is not allowed to wash paved areas and driveway using hosepipes.
Residents are encouraged to subscribe on our website, to our SMS notification service for alerts on planned or unplanned service interruptions. More information can be obtained on twitter: @jhbwater; Facebook: Johannesburg Water and our website.
Customer service inquiries:
24 hour Hotline: 011 688 1699/ 086 056 2874
SMS line: 076 333 5052
Email: Customer@jwater.co.za
