by l3rato | Jul 23, 2024 | Customer Notice
23 July 2024
Customer Notice
Midrand Systems update
Johannesburg Water systems in Midrand are still recovering from the second phase of Rand Water’s Palmiet Pump Station maintenance.
Midrand systems are currently constrained due to demand exceeding available supply and Johannesburg Water is putting interventions in place to balance the system and equitably distribute available capacity. The following systems are affected:
Grand Central Reservoir and Tower
The reservoir has improved and supplying normally; however, supply is poor and may affect the reservoir levels. Interventions are in place to boost supply and the Entity is monitoring improvements.
Grand Central Tower
Improved and supplying normally, however may be affected by reservoir’s low levels.
E-Rand 1 and 2 Reservoirs and Tower
E-Rand 1 and 2 reservoirs are low but supplying fairly and affected by poor supply. Johannesburg Water is monitoring improvements and putting necessary interventions in place to assist in recovery. The E-Rand tower is on bypass mode and supplying normally.
President Park Reservoirs and Tower
The reservoir has improved but remains low due to poor supply and high demand. Poor pressure is expected in high-lying areas. While the Tower is on bypass mode and supplying fairly, but poor pressure may occur in high-lying areas.
Rabie Ridge Reservoir and Tower
The reservoir has improved and supplying fairly. The Tower is on bypass, and constrained, poor pressure to no water is expected in high-lying areas of the supply zone.
Further updates will be provided as the system improves. Alternative water continues to be supplied to the areas affected.
Ends
Issued by: Johannesburg Water Communication and Marketing.
by l3rato | Jul 22, 2024 | Customer Notice
19 July 2024 – 13:15
Customer Notice
Update on phase two of Rand Water’s Palmiet Maintenance and recovery of South Hills tower and Alexander Park
South Hills Tower is supplied from Rand Water’s Klipriviesburg Reservoir. The bulk supplier’s reservoir needs a minimum level of 25% to achieve adequate pumping for the South Hills Tower.
Currently, the bulk supplier’s reservoir is low (around 11%), due to high demand and recovery of the Palmiet system. The same reservoir supplies both the City of Johannesburg (CoJ) and of City of Ekurhuleni (CoE).
The reason why Alexander Park had water this morning and there was pumping at South Hills yesterday, was because the system had an airlock towards Ekurhuleni and as result of that, the reservoir increased the level to 25%. Once the airlock was cleared the reservoir then dropped the level, which is normal.
The system will take a few days to recover as this shutdown was affecting CoJ, CoE and the City of Tshwane. There are a lot of systems in these three metros that were empty and the Kliprivierberg reservoir will start improving as those systems get stabilised.
JW closed the Sandton supply overnight to boost the capacity of the Palmiet system.
There is currently no estimated time of restoration at this stage, however Rand Water and Johannesburg Water teams are working on possible interventions to achieve equitable distribution of available capacity, while managing the demand.
Further updates will be provided as the system improves.
Ends
Issued by Johannesburg Water Communication and Marketing.
by l3rato | Jul 21, 2024 | Customer Notice
21 July 2024 – 11:50
Customer Notice
Commando System update
Johannesburg Water continues to monitor the water levels within the system to boost capacity and to ensure adequate supply.
•Brixton Reservoir and Tower: The reservoir levels have shown improvement following the overnight intervention, with the outlet now open and providing a regular supply. Poor pressure is anticipated while the system recovers. The outlet will be closed overnight to boost capacity for the next day.
•Hursthill 1 and 2 Reservoirs: Hursthill 1 is currently in bypass mode, resulting in poor pressure and no water in the supply zone. Reconfiguration measures are being implemented to boost supply and provide relief to customers. Hursthill 2 remains critically low following overnight interventions. Poor pressure and no water is expected in high lying areas. The outlet will be closed overnight to boost capacity for the next day.
•Crosby Reservoir: The levels remain stable but low. The system is supplying fairly but poor pressure may occur in high-lying areas of the supply zone.
Areas supplied by the Commando System.
Ends
Issued by: Johannesburg Water Communication and Marketing.
by l3rato | Jul 21, 2024 | systems updates
21 July 2024 – 12:00
Systems update
Update on the second phase of Rand Water’s Palmiet Pump Station maintenance
To ensure an adequate water supply for both the City of Johannesburg (CoJ) and the City of Ekurhuleni (CoE), Rand Water’s Kliprivieversberg reservoir must be maintained at a minimum level of 25% or above. The high demand is impacting the recovery process. Despite some improvements, the reservoir levels remain below the required minimum for the South Hills tower.
The following systems are impacted:
South Hills Tower
The tower remains empty due to no supply.
Midrand systems
Gradual improvements occurred overnight, and majority of systems are supplying fairly.
Grand Central Reservoir and Tower
The reservoir has improved and is currently supplying normally, although the system is still in the process of recovery, intermittent supply may occur. The capacity levels at the Grand Central Tower have improved and the supply is normal, however the tower can be affected by reservoir levels.
Errand 1 and 2 Reservoirs and Tower
Despite low reservoir levels, Errand 1 and 2 is supplying fairly. However, the Errand tower is currently in bypass mode and supplying fairly.
President Park Reservoirs and Tower
The reservoir has improved and supplying fairly, while the Tower is on bypass mode and supplying normally.
Rabie Ridge Reservoir and Tower
The reservoir has improved and is now supplying normally. The Tower is currently on bypass, and residents in high-lying areas of the supply zone may experience a combination of poor pressure to no water.
Sandton systems
Declined due to overnight interventions. All reservoirs, towers, and direct feeds are currently supplying fairly.
Linksfield and Randjieslaagte Reservoirs
Improved overnight and supplying normal, however intermittent supply is expected due to supply and demand imbalances.
Alexander Park Reservoir
As a result of overnight interventions, the system is supplying fairly but poor pressure is expected as the system undergoes recovery. However, intermittent supply may occur due to demand exceeding supply.
The system’s recovery process will be prolonged by a few days as a result of Rand Water’s maintenance affecting CoJ, CoE, and the CoT. The systems in these municipalities were depleted, but are slowly recovering, leading to increased demand from the bulk supplier’s Palmiet system. As the systems in the metros continue to improve, the CoJ systems will also see improvement and stabilization. Progress has been made, and further improvement is anticipated overnight.
There is currently no estimated time of restoration. Nevertheless, the technical teams of Rand Water and Johannesburg Water are diligently working on potential interventions to achieve fair distribution of the available capacity, while also addressing the demand.
Further updates will be provided as the system improves.
Ends
Issued by: Johannesburg Water Communication and Marketing.
by l3rato | Jul 20, 2024 | Customer Notice
20 July 2024 – 12:10
Customer Notice
Commando System update
Johannesburg Water is actively monitoring the Commando System levels, which are currently low due to poor supply. Necessary measures to improve the supply, ensure fair distribution, and maintain the stability of the system are implemented.
•Crosby Reservoir: currently, the capacity level is low, resulting in poor pressure in high lying areas of the supply zone.
•The reservoir levels have shown improvement following the overnight closure; however, the system remains constrained. Poor pressure is expected in high lying areas. The Brixton Tower is currently supplying normally but will be affected by reservoir levels.
•Hursthill 1 and 2 Reservoirs: Hursthill 1 remains on bypass mode, poor pressure to no water can be expected in the supply zone. Reconfiguration is in place to boost supply and provide relief to customers. Hursthill 2 remains critically low, and slight progress was made overnight, but the system is still constrained, and poor pressure to no water is expected in the supply zone.
Johannesburg Water continues to monitor the recovery of the systems while providing alternative water supply to the affected areas.
Areas supplied by the Commando System.
Ends
Issued by: Johannesburg Water Communication and Marketing.
