by l3rato | Aug 11, 2024 | systems updates
11 August 2024 – 10:00
Systems Update
The supply issue at Sandton 1 and 2 has been resolved, and the supply is now being restored to the Sandton systems as expected.
Sandton 1 and 2 System:
While supply has returned to normal, it will take some time for the systems to fully recover. Although we anticipated improvements overnight, the system did not recover as expected. Technical teams are being mobilized to investigate the network.
Illovo Reservoir and Tower:
Both the reservoir and tower are currently empty, leading to low or no water pressure at this time.
Bryanston System:
The reservoirs have water, but the area will still experience low water pressure.
Marlboro System:
While the reservoir has water, the area will experience low water pressure.
Morningside System:
The reservoir is critically low, resulting in low water pressure in the area.
The alternative water supply is being expanded and will be provided to affected areas through water tankers supplied by Johannesburg Water.
Customers will be provided with updates as the situation gradually improves.
Ends
Issued by Johannesburg Water Communication and Marketing
by l3rato | Aug 11, 2024 | systems updates
11 August 2024 – 18:20
Systems Update
The water supply to Sandton 1 and 2 has been confirmed to be adequate from the bulk supplier, and Johannesburg Water is now working on restoring supply to its Sandton systems.
Sandton 1 and 2 System:
Although the water supply has returned to normal, the overall system will take some time to fully recover. Despite expectations for improvement last night, the system did not recover as anticipated.
Technical teams have been working to remove air from the system. Several airlocks were identified, and teams are systematically removing them. This work will continue throughout the evening.
Illovo Reservoir and Tower:
Both the reservoirs and tower are currently empty, resulting in no water supply.
Bryanston System:
The reservoirs have water, but the area will continue to experience low water pressure.
Marlboro System:
Although the reservoir has water, the area will still experience low water pressure.
Morningside System:
The reservoir is critically low, causing low water pressure in the area.
An alternative water supply has been expanded and is being provided to affected areas through water tankers supplied by Johannesburg Water.
Customers will receive updates as the situation gradually improves.
Ends
Issued by Johannesburg Water Communication and Marketing
by l3rato | Aug 11, 2024 | Customer Notice
11 August 2024 – 20:15
Customer Notice
Sandton system update
While Rand Water’s Palmiet pump station maintenance was completed on 31 July 2024, some Johannesburg Water reservoirs and towers are still recovering.
The Palmiet maintenance affected the following systems: Sandton, Midrand and South Hills and Alexandra Park. As anticipated and communicated, the recovery period will take about two weeks.
On Thursday evening, August 8, the Sandton system was restricted and supplied through a bypass, to facilitate the stabilisation of the overall Palmiet system. The Illovo reservoirs were unfortunately depleted during the process of assisting the Palmiet system. All other reservoirs in the Sandton system have begun to recover, with the exception of the Illovo system, which is the most vulnerable.
Johannesburg Water teams will tonight reconfigure the Sandton system to shift water to the Illovo system, in order for adequately supply to resume tomorrow.
Ends
Issued by Johannesburg Water Communication and Marketing
by l3rato | Aug 2, 2024 | systems updates
2 August 2024 – 13:55
Systems Update
Rand Water Palmiet Pump Station Maintenance Update
Maintenance at the Rand Water Palmiet Pump Station has been completed, and pumping remains at 100%. However, some Johannesburg Water systems have declined, and some are empty. Recovery will not be immediate, with some reservoirs and towers taking up to a week or longer to stabilize. Johannesburg Water is continuously monitoring all systems supplied from the Palmiet Pump Station and implementing necessary interventions to facilitate timely recovery and minimize customer impact.
The following systems are recovering:
Alexander Park Reservoir: The reservoir has improved and is supplying adequately. However, demand remains high and often exceeds supply. The outlet will be closed overnight to build capacity.
Sandton System: The reservoirs and towers in the Sandton system are low and declining due to poor incoming supply. Some areas may experience poor pressure to no water. Johannesburg Water is monitoring the system and implementing interventions to ensure equitable distribution.
- Bryanston Reservoir and Tower: Both have declined but are supplying adequately. Poor pressure may occur in high-lying areas.
- Morningside Reservoir: Critically low, with poor pressure to no water expected in the supply zone.
- Linbro Park and Marlboro Reservoirs: All have declined but are supplying adequately. Johannesburg Water is monitoring the situation.
- Illovo Reservoir and Tower: Both are critically low to empty. Poor pressure to no water is expected. Interventions are being implemented to facilitate recovery.
Midrand System: Reservoirs and towers in the Midrand system are declining due to poor incoming supply, resulting in poor pressure to no water for customers.
- President Park Reservoirs and Tower: The reservoir is critically low, with poor pressure to no water expected; the tower is on bypass mode and affected similarly.
- Rabie Ridge Reservoir and Tower: The reservoir improved overnight and is supplying adequately, but the tower is constrained, leading to poor pressure to no water in high-lying areas.
- E-Rand Reservoir and Tower: The reservoir is critically low and declining. Poor pressure may occur in high-lying areas. The tower is on bypass and may be affected by poor pressure to no water. Interventions are being implemented to facilitate recovery.
- Grand Central Reservoir and Tower: The reservoir is low but supplying adequately. The tower is low but improving and supplying adequately. Pumping may be affected by the reservoir’s low level. Interventions are being implemented to facilitate recovery.
Johannesburg Water continues to provide alternative water supply through water tankers to the affected areas.
Areas fed by Palmiet.
Ends
Issued by: Johannesburg Water Communication and Marketing.
by l3rato | Aug 2, 2024 | Customer Notice
2 August 2024 – 11:45
Customer Notice
Johannesburg Water testing Fleurhof water as precautionary measure
Johannesburg Water has taken samples of water from Fleurhof for testing for possible contamination at its laboratory.
This comes after the Entity received complaints from residents on Thursday, 1 August, that the water coming out of their taps was discoloured. Residents were subsequently requested to stop consuming the water until further notice.
A Johannesburg Water technical team then proceeded to isolate (close) the water supply to the area. Furthermore, and as a precautionary measure, Johannesburg Water will conduct tests on water samples collected from the neighbourhood.
In the meantime, the Entity is providing alternative water supply, through roaming tankers, to the affected areas. The water pipelines were also flushed overnight.
Further information will be provided once the tests are completed.
Ends
Issued by: Johannesburg Water Communication and Marketing.
