by Teboho | Mar 5, 2024 | Customer Notice
5 March 2024 – 09:50
Customer Notice
City Power on site conducting repairs at Rand Water’s Eikenhof pump station
City Power is on site conducting repairs at the Eikenhof substation. The incident, which happened on 4 March around 20:00, has impacted pumping into Rand Water’s Eikenhof pump station. At this stage, there is no estimated time of completion; however, City Power will also release a statement on the progress of the repairs.
Affected systems supply predominately Soweto, Johannesburg South, Roodepoort/Randburg and Central
- Commando System (Crosby reservoir, Brixton reservoir and tower and Hursthill 1 & 2 reservoirs)
- Johannesburg Central (Aeroton reservoir and tower, Crown Gardens tower 1 & 2 and reservoir and Eagles Nest reservoir including Alan Manor and Naturena reservoirs)
- Soweto (Chiawelo reservoir, Diepkloof reservoir, Doornkop West reservoir, Jabulani reservoir, meadowlands reservoir, Orlando East reservoir, Power Park reservoir. Zondi reservoir and tower and Protea Glen reservoir)
- Waterval and Weltevreden (Blairgowrie reservoir, Boschkop reservoir, Constantia tower, Cosmo City reservoir, Florida North tower, Helderkruin reservoir and tower, Honeydew reservoir and tower, Horizon tower, Kensington-B reservoir and tower, Linden 1 reservoir and tower, Linden 2 reservoir, Quellerina tower, Randpark Ridge reservoir, Waterval tower, Olivedale reservoir, Robertsville reservoir, and Witpoortjie reservoir and tower)
Johannesburg Water will throttle (reducing supply) outlets of the reservoirs to delay the impact of no water. Further updates on the recovery of the impacted infrastructure will be provided.
Customers are urged to adopt water-saving measures to reduce the high consumption and aid in the recovery of the systems.
Ends
Issued by Johannesburg Water Communication and Marketing
Directors:
Mr Sipho Mthembu (Chairperson), Mr Ntshavheni Mukwevho (Managing Director and Executive Director),
Mr Phetole Modika, Mr Siphamandla Mnyani, Mrs. Zandile Meeleso, Mr Pholoso Matjele, Mr Kgaile Mogoye,
Mr Molate Mashifane, Ms Pamela Mabece, Mr Lunga Bernard, Mr Julias Maputla
Ms Kethabile Mabe (Company Secretary),
Johannesburg Water SOC Ltd
Registration Number: 2000/029271/30
by Teboho | Jan 26, 2024 | Customer Notice
26 January 2024 – 15:00
Customer Notice
Aeroton reservoir maintenance to impact parts of Soweto and southern suburbs
Johannesburg Water will be conducting a planned maintenance at the Aerotonreservoir from 10:00 on Friday, 2 February until 20:00 on Friday, 9 February.
The maintenance, which is for the purpose of conducting a structural assessment and cleaning at the reservoir, will affect parts of Soweto and southern suburbs, including Aeroton, Ormonde, Ormonde View, Orlando East and West, Diepkloof, Diepkloof extension, Diepkloof extensions 2 and 10, as well as the Baragwanath and Doctor SK Matseke Hospitals.
This is part of routine maintenance work, which is crucial to ensure continuity of water supply, improved services to customers, as well as to minimise water losses.
During this time, customers should expect low pressure to no water, particularly in high-lying areas. Alternative water supply will be provided through water tankers, especially in high-lying areas, as and when necessary.
Once the maintenance is completed on the Friday, all the reservoirs will be steadily filled over the weekend and water supply should be stable again by the start of the new week.
Ends
Issued by Johannesburg Water Communication and Marketing
Directors:
Mr Sipho Mthembu (Chairperson), Mr Ntshavheni Mukwevho (Managing Director and Executive Director),
Mr Phetole Modika, Mr Siphamandla Mnyani, Mrs. Zandile Meeleso, Mr Pholoso Matjele, Mr Kgaile Mogoye,
Mr Molate Mashifane, Ms Pamela Mabece, Mr Lunga Bernard, Mr Julias Maputla
Ms Kethabile Mabe (Company Secretary),
Johannesburg Water SOC Ltd
Registration Number: 2000/029271/30
by Teboho | Jul 16, 2023 | Notice
Old age homes
Shopping centers
Tankers Route per Suburb
by Teboho | Jul 14, 2023 | 2023, Media Statement
14 July 2023 – 10:30
Media Statement
Rand Water shutdown: Johannesburg Water systems gradually recovering as repair work is completed
The repairs that were conducted during the planned Rand Water shutdown, from Tuesday, 11 July at 19:00, to Friday morning at 05:00, have been completed and Johannesburg Water systems are gradually recovering.
Residents in some areas have confirmed that water is gradually returning to their systems, particularly in Rosebank, Dunkeld West, Oakdene, Kenilworth, and parts of Soweto.
As this was one of the biggest planned maintenance shutdowns, there were challenges experienced as expected of operations of this magnitude. Some of the major issues which impacted Johannesburg Water systems are as follows:
• The Zwartkopjes repairs, which were supposed to take 24 hours, were only completed at 01:00 on Thursday, 13 July, as opposed to 19:00 on Wednesday, 12 July.
• There was no continuous pumping of the 24% of water at the Eikenhof Booster Station that was supposed to take place throughout the shutdown. There was no pumping on Wednesday night, resulting in Soweto and Lenasia systems being critically low to empty. By Thursday, the Eikenhof system was empty.
• The entity did not get the 300 megalitres of extra water pumping into Johannesburg Water systems as promised by the bulk supplier.
Although work has been completed, Johannesburg Water customers are reminded that full recovery will take five to 14 days. To give context into the recovery process, water is not like electricity. When power comes back after a power failure, one can hit a switch and the light comes back almost immediately. Water, on the other hand, is supplied through a long series of pipelines. If a reservoir goes low or empty, as majority of them did during the shutdown, it sometimes takes days and even weeks to recover that storage.
The Commando system (Hursthill, Brixton, and Crosby), a historically problematic system, will take longer to improve.
As the recovery of systems takes place, Johannesburg Water will continue providing alternative water supply to areas that are still struggling, particularly in the Johannesburg CBD as well as hospitals and clinics. Technical teams will reroute water tankers from areas showing improvement to those that are not receiving water.
Customers are urged to use water sparingly, only for drinking and cooking, and hygiene purposes. Please refrain from watering your gardens, filling up swimming pools, and using hose pipes to wash cars.
Ends
Issued by Johannesburg Water Communication and Marketing.
by Teboho | Jul 13, 2023 | 2023, Media Statement
13 July 2023 – 13:00
Media Statement
Johannesburg Water urges residents to allow water tankers access to communities
Johannesburg Water is imploring residents to not obstruct the entity’s efforts to ensure continuous water supply during the Rand Water shutdown.
This comes after residents in some affected areas, such as Soweto and the Langlaagte region, obstructed Johannesburg Water tankers from entering the areas.
In the Langlaagte region, community members had blocked off water tankers from entering, however the Johannesburg Metro Police Department (JMPD) has since been called to the scene to assist.
Blocking off the entity’s water trucks only amplifies the already existing water shortages and causes delays in providing water to community members.
Johannesburg Water had also noted increased turnaround times for refilling water tankers at filling points, however the entity is working at mitigating these challenges.
Furthermore, while the frustration of residents is understandable, Johannesburg Water pleads with community members not to approach critical sites such as hospitals and clinics to get water as this drastically reduces the health facilities’ water supply.
Johannesburg Water continues to redeploy water trucks from the Daleside system – where normal supply has been restored – to areas that are still critical, such as the Roodepoort/Randburg and Southdale regions.
As at Thursday morning, the following progress has been made:
Zwartkopjes Booster Pump Station (Johannesburg South and CBD):
Work was completed at Zwartkopjes according to schedule and pumping has resumed. The Rand Water system should start recovering, after which the Johannesburg Water will also commence with recovery.
Eikenhof Booster Pump Station (greater Randburg / Roodepoort areas):
The Randburg/Roodepoort system is empty as the reservoirs that supply the region, including the Waterval 2 and Weltevreden reservoirs, are empty.
Eikenhof Booster Pump Station (Soweto, South of Johannesburg and Lenasia):
The Soweto and Lenasia systems are critically low to empty. Therefore, there is a high demand for alternative water supply. Hence Johannesburg Water is pleading with residents to allow water trucks to service their areas.
Ends
Issued by Johannesburg Water Communication and Marketing.
