by l3rato | Oct 16, 2023 | Customer Notice 2023
16 October 2023 – 13:15
Customer Notice
Johannesburg Water systems: afternoon update
RECOVERED/IMPROVED SYSTEMS
Midrand & Sandton systems
The reservoir levels have improved overnight, the outlet is 50% open and customers may experience poor pressure during peak times.
- Erand reservoirs 1 & 2 and tower
Both reservoirs and the tower remain stable and are supplying normally. Customers are requested to use water sparingly.
Water levels improved overnight; however, the outlet is 50% open and as a result, poor pressure may be experienced in the supply zone during peak times.
- Linden 1 reservoir and tower
Water levels in the reservoir improved overnight and it is now supplying normally. The tower levels are low, but it is supplying normally. Customers are requested to use water sparingly. The system is being reconfigured to boost supply to Linden 1 reservoir. Efforts to recover Linden 1 to acceptable level will continue until reservoir recovers.
The reservoir improved overnight, and the outlet remains 80% open. Customers may experience poor pressure during peak times.
- President Park reservoir and tower
The reservoir level improved overnight. The reservoir remains stable, and water supply is normal. The tower is currently on bypass (but feeding water to the area) due a challenge on Eskom’s infrastructure supplying the pump station. This will result in some areas of the tower zone to experience poor pressure to no water.
RECOVERING SYSTEMS
Central System
Pumping into the tower is currently ongoing due to improved incoming supply. The tower area is currently supplied directly from the tower. Customers in high-lying areas may still experience low water pressure while the system is recovering.
- Crown Gardens reservoir and towers
The reservoir remains stable, and the outlet is 80% open due to high demand and poor incoming supply. Pumping into the towers is ongoing with both towers suppling normally. Customers in high-lying areas may experience low pressure to no flows at times.
The reservoir levels improved overnight, and the system is supplying normally. The system is being reconfigured to boost the capacity of these reservoirs.
The reservoir remains critically low due to poor incoming supply. The system is being reconfigured to boost the capacity of the reservoir.
Remains critically low due to poor incoming supply. The system has been reconfigured to boost capacity into this reservoir.
Soweto system
The reservoir level remains critically low due to poor incoming pressure and high demand. Customers in some areas may experience poor pressure. Johannesburg Water is monitoring the system.
Randburg/Roodepoort system
- Helderkruin reservoir and tower
Both the reservoir and tower levels improved overnight and are supplying normally. Johannesburg Water is closely monitoring the system until it is fully recovered.
- Witpoortjie reservoir and tower
The reservoir remains critically low due to poor incoming supply. The outlet to the reservoir is currently throttled (reduced pressure and flow) at 30%. Pumping into the tower is currently on hold due reservoir levels which remains low. Due to low reservoir level the tower is currently bypassed. Customers may experience poor pressure.
Commando System
- Brixton reservoir: The reservoir is critically low due to poor incoming pressure. The outlet is 70% open resulting in reduced pressure and flow into the supply zone.
- Brixton tower: The tower has improved and supplying normally. Pumping is ongoing and dependent on the reservoir level. Demand on this system remains high.
- Hursthill 1 and 2 reservoirs: Both reservoirs remain critically low due to poor incoming supply. As a mitigating strategy, interventions are in place to augment Hursthill 1 reservoir. Hursthill 2 remains critically low and poor pressure to water is expected in parts of the supply zone.
- Crosby reservoir: Remains critically low due to poor incoming supply.
Alternative water supply has been arranged for the affected areas.
Residents are requested to observe level-1 water restrictions which are implemented from 1 September to 31 March. These restrictions prohibit the use of hosepipes to water gardens, wash cars, clean driveways, as well as fill up swimming pools and water features between 06:00 and 18:00. Instead, the use of greywater is encouraged. This is to ensure that systems are kept stable throughout the coming months. We urge residents to report any form of vandalism and theft of water infrastructure to 0800 00 25 87.
Ends
Issued by Johannesburg Water Communication and Marketing
by l3rato | Aug 30, 2023 | Customer Notice 2023
30 August 2023 – 12:30
Customer Notice
Johannesburg Water systems update
The following Johannesburg Water reservoirs and towers are still struggling with capacity due to poor supply and high water demand.
South Hills tower
Critically low due to poor supply and high consumption. Poor pressure to no water is expected in the supply zone.
Commando System
• Crosby reservoir: Remains low but operating normally.
• Hursthill 1 and 2 reservoirs: Critically low due to high demand and slow recovery. Low pressure to no water is expected in higher lying areas.
• Brixton reservoir and tower: The reservoir and tower have improved overnight, and the outlet is opened at 100%. Both are operating normally. Customers are urged to continue using water sparingly as the demand remains high.
Eagles Nest reservoir
Remains critically low due to poor supply and high demand. Customers in this supply zone should expect low water pressure.
Doornkop reservoir
Showed slight improvements overnight but remains low due to high demand and slow recovery. The supply is normal; however, customers are requested to using water sparingly to allow for recovery.
Alternative water supply is still being provided through roaming trucks deployed at various key points of the struggling areas. Johannesburg Water is monitoring the systems and will provide more information.
Ends
Issued by: Johannesburg Water Communication and Marketing.
by l3rato | Aug 29, 2023 | Customer Notice 2023
29 August 2023 – 12:45
Customer Notice
Update: Johannesburg Water systems impacted by poor supply and high demand
The following Johannesburg Water reservoirs and towers are still struggling with capacity due to poor supply and high water demand. Customers are requested to reduce consumption.
Linden 1 reservoir and tower
Remains stable and normal, while the tower recovered overnight but consumption is high and will affect capacity.
South Hills tower
Water levels are low but recovering and supplying normally. Residents in this supply zone may still be experiencing low pressure as the system is still recovering. Supply has improved significantly but demand is high and customers in low-lying areas are requested to reduce consumption to allow recovery.
Commando System
• Crosby reservoir: Remains critically low but is supplying normally.
• Hursthill 1 and 2 reservoirs: Critically low due to high demand and slow recovery. Low pressure to no water is expected in higher lying areas. Customers in low-lying areas are requested to reduce consumption to allow for recovery.
• Brixton reservoir and tower: The reservoir remains critically low due to high demand and reduced supply from the Crosby reservoir. The outlet is 50% open to allow recovery of the system. Customers in this supply zone should expect low water pressure. The Brixton tower is also critically low but is supplying normally. Pumping is at half the capacity due to the low levels at the Brixton reservoir. Recovery is slow and customers are requested to reduce consumption to assist in recovery.
Eagles Nest reservoir
Remains critically low due to poor supply and high demand. Customers in this supply zone should expect low water pressure.
Doornkop reservoir
The reservoir is critically low, and recovery is slow due to poor supply and high demand. Low pressure expected and customers are requested to reduce consumption to allow recovery.
Alternative water supply is still being provided through 13 roaming trucks deployed at various key points in the supply zones of the struggling systems. Johannesburg Water is monitoring the systems and will provide more information.
Ends
Issued by: Johannesburg Water Communication and Marketing.
by l3rato | Aug 28, 2023 | Customer Notice 2023
28 August 2023 – 15:30
Customer Notice
Some Johannesburg Water systems affected by poor supply from Rand Water
Some Johannesburg Water reservoirs and towers have critically low water levels due to poor supply pressure (low or no supply) from Rand Water. Johannesburg Water is closely monitoring the systems and will provide an update when the systems recover.
South Hills tower update
The South Hills tower is not receiving any supply from Rand Water. Customers in the supply zone will be impacted by no water.
Crosby, Hursthill 1, and Hursthill 2 reservoirs
All three systems are critically low due to poor supply pressure. Residents in these reservoir zones will be impacted by low pressure to no water.
Brixton and Eagles Nest
Both these systems have critically low water levels due to poor supply pressure. Residents in these supply zones will be impacted by low pressure to no water.
Doornkop West reservoir
Critically low water levels but is supplying normally.
Johannesburg Water is providing alternative water supply to all areas affected.
Ends
Issued by: Johannesburg Water Communication and Marketing.
by l3rato | Aug 24, 2023 | Customer Notice 2023
24 August 2023 – 19:15
Customer Notice
Johannesburg Water systems impacted by power dip at Rand Water Zuikerbosch Treatment Plant
Johannesburg Water systems have been affected by a power failure that occurred at Rand Water Zuikerbosch Treatment Plant on Thursday 24 August. This affected the bulk water supplier’s total pumping system.
This has resulted in the depletion of the Zwartkopjes, Eikenhof and Palmiet systems, which feed all Johannesburg Water systems. While most of the entity’s reservoirs are stable, areas fed by the South Hills tower and the Eagles Nest reservoir will be impacted by low pressure to no water.
Pumping has been restarted; however, some are experiencing low pressure. Rand Water is working with Eskom technicians who are currently working on restoring the plant.
There is no estimated time for completion.
Ends
Issued by: Johannesburg Water Communication and Marketing.
by l3rato | Aug 19, 2023 | Customer Notice 2023
19 August 2023 – 10:30
Customer Notice
Alexander Park reservoir update
Alexander Park reservoir was put on bypass mode recently as a dummy run. This was in preparation for the cleaning of the reservoir, which is scheduled to take place on 28 August 2023.
This resulted in low pressure to no water for residents across various suburbs, including Kensington, Bruma, Cyrildene, and Malvern.
However, the reservoir has since been taken off bypass mode and residents should start getting steady water supply again during the course of the day. Residents in higher lying areas will experience low pressure.
Johannesburg Water apologises to customers for the inconvenience caused.
Ends
Issued by: Johannesburg Water Communication and Marketing.
