VERIFICATION OF PREPAID METER DATA (STAND BY STAND VERIFICATION)

by | Jan 28, 2021 | archive, Media Statement

28 January  2021

Media statement

VERIFICATION OF PREPAID METER DATA (STAND BY STAND VERIFICATION)

Johannesburg Water is embarking on a prepaid meter data verification exercise in selected townships/suburbs across the City of Johannesburg. The data verification exercise will be conducted by the Johannesburg Water service provider African Meter Reading (AMR) who will visit each and every stand in areas with prepaid meters.

The verification is aimed at updating customer data and the collected data will be used only to update the vending system and SAP with the correct meter and customer information.

The aim of this project is to:

  • Verify data to update system
  • Update customer data
  • Check meter number
  • Check if meter is functional

This project started at the end of November and will be rolled out in phases in all the parts of Soweto, Lehae, Cosmo City and Riverside View with the inclusion of all households in Diepkloof.

In Braamfischer, Devland and Lehae the service provider will be verifying all the meters in these areas even those with conventional meters.

Customers are asked to note that African Meter Reading will not be enforcing any by-laws during the implementation of the data verification exercise for customers that have by-passed meters, vandalized meters or illegally connected their homes to the system. The Information gathered by AMR during the exercise will not be used to prosecute or penalise transgressors.

Residents are asked to note that personnel doing the verification tests will be easily identifiable with Johannesburg Water branded reflective vest, a cap and Identity card  which they will be required to wear at all times during working hours. The AMR office line 010 110 0598 can be used to verify the identity of the personnel who will be doing the verification.

Ends

For media inquiries:
Isaac Dhludhlu
Manager: Communications and Marketing
Tel: 011 688 1577
Email: Isaac.dhludhlu@jwater.co.za

JHB North shortages

JHB North shortages

by | Dec 21, 2020 | archive, Media Statement

JOHANNESBURG WATER IMPLEMENTS WATER DEMAND LEVY TO ALL CUSTOMERS

CLICK TO DOWNLOAD STATEMENT>>>JHB North shortages 21 December 2020

EMERGENCY REPAIRS TO PIPELINE

EMERGENCY REPAIRS TO PIPELINE

by | Dec 5, 2020 | archive, Media Statement

05 December 2020
Media Statement

EMERGENCY REPAIRS TO PIPELINE

Our bulk water supplier Rand Water has scheduled a 33hours emergency shutdown to replace a faulty and leaking valve, this operation will commence today Saturday 5 December from 14h00 to Sunday 6 December 2020 at 23h00. The planned emergency shutdown will affect water pipelines in the following areas of Johannesburg Water of supply:
• Alexander Park
• Benrose
• Bruma
• City Deep
• Denver
• Malvern
• Linksfield Reservoir
• Rotek Engineering buildings and workshops

Johannesburg Water doesn’t expect our services to be impacted by the emergency shutdown, we appeal to residents in the above-mentioned areas to use water sparingly to minimise the impact. The Entity does have contingency measures in place to assist as and when we encounter water supply problems, all updates will be provided on our social media pages.

Ends

Media Inquiries

Isaac Dhludhlu
Email: Isaac.Dhludhlu@jwater.co.za
Mobile:072 638 5346

Cleaning of Honeydew Reservoir

Cleaning of Honeydew Reservoir

by | Nov 30, 2020 | archive, Media Statement

Water Interruptions

 

 

30 November 2020
Media Statement
Cleaning of Honeydew Reservoir

Johannesburg Water would like to inform all receiving their water supply from Honeydew reservoir and that our teams will be cleaning the Honeydew Reservoir from 01 to 03 December 2020.

Customers are advised that this is a routine maintenance exercise that is done with the sole aim of improving hygiene and ensure the quality of water provide continues to comply with the South African National Standards 241 (SANS241).

During the maintenance period, we don’t expect residents of the below areas to be impacted,  Bellairspark,  Boskruin, Boundary Park, Bromhof, Bushill Estate, Cosmo City, Honey Park, Honeydew Manor, Hoogland, Huntershill, Kevin Ridge, Kya Sands, Laser Park, Noordhang, Northriding, Northgate, Northwold, Olivedale, Randparkrif , Sharonlea, Radiokop, Sonnedal, Honeydew Ridge, Sundowner, Tres Jolie, Zandspruit, Harveston, Mogale City, Kim Bult,

The Entity will provide water tankers if any of the water supply is affected. Residents are also reminded that the City is still under level 1 water restrictions and we urge all to use water sparingly.

Johannesburg Water will keep customers informed on the process via our social media pages.

Ends

For media inquiries:
Isaac Dhludhlu
Manager: Communications and Marketing
Tel: 011 688 1577
Email: Isaac.dhludhlu@jwater.co.za

POWER FAILURE AT TREATMENT PLANT IMPACTED SOME RESERVOIRS

POWER FAILURE AT TREATMENT PLANT IMPACTED SOME RESERVOIRS

by | Nov 25, 2020 | archive, Media Statement

Water Interruptions

 

 

Media Statement
25 November 2020
POWER FAILURE AT TREATMENT PLANT IMPACTED SOME RESERVOIRS

Rand Water’s Zuikerbosch Water Treatment Plant experienced a power supply failure, which affected water pumping into some Johannesburg Water reservoirs.

The incident occurred on Tuesday, 24 November 2020, as a result of an Eskom cable failure between Eskom’s Snowden Substation and Rand Water. Eskom was called in and worked on repairs which were completed at 12:30 today 25 November 2020.

This incident has resulted in the low capacity of some Johannesburg Water (Hurstshill and Roodepoort area) reservoirs levels which are quite low. Full pumping has now begun by Rand Water and we are monitoring the situation.

Johannesburg Water would like to encourage residents to use water sparingly until our capacity has improved. Updates will be provided on social media pages.

Ends

For media inquiries:
Isaac Dhludhlu
Manager: Communications and Marketing
Tel: 011 688 1577
Email: Isaac.dhludhlu@jwater.co.za

23 November 2020 – Johannesburg Water launches major sewer unblocking project in Greater Ivory Park 

23 November 2020 – Johannesburg Water launches major sewer unblocking project in Greater Ivory Park 

by | Nov 23, 2020 | archive, Media Statement

Media Statement 
23 November 2020 
Johannesburg Water launches major sewer unblocking project in Greater Ivory Park 

Johannesburg Water Midrand depot has been busy at work targeting twelve hot spot extensions In Greater Ivory Park from November till the end of December 2020, clearing 3055 sewer blockages in over 34 kilometres.

Sewer blockages are increasing in the area as a whole and are getting more difficult to resolve and the old methodology of a Sewer Team with rods is not giving the intended results in the area anymore, even though the blockage might be resolved it would normally block again within 24 hours.  This is largely due to the large amount of “debris” in the system which settles in the line thereby causing repeat blockages.

When clearing blockages, teams usually find material such as sand, rags, sanitary towels, clothing, rocks and at times foetuses of aborted babies and these foreign objects are not what a sewer line is intended to convey.

The illegal connections to the system, encroachment of uncontrolled buildings and shacks into the servitudes, large numbers of backyard dwellings, with many existing dwellings having more than ten backyard rooms. This leads to overuse of the system and insufficient capacity.

Part of the implementation plan of this project is to perform repairs on these identified Hotspots which will reduce recurring sewer blockages. They identified twelve hotspot extensions within greater Ivory Park include Kaalfontein Ext 1, 4, 5, 23 and Ivory Park ext 2, 5, 6, 8, 9, 12, 13 and Rabie Ridge ext 5.

Residents are urged to look after the infrastructure and report all service failures, more importantly, use the sewer lines for its intended purpose which is to transport waste.

Ends

For media inquiries:
Isaac Dhludhlu
Manager: Communications and Marketing
Tel: 011 688 1577
Email: Isaac.dhludhlu@jwater.co.za