EMERGENCY CLOSURE OF HURST HILL RESERVOIR 1 AND 2

06  July 2020

Closure of Johannesburg Water sites

The Johannesburg Water Head office and its adjacent office building, Swiss House which houses the mini call centre as well as the Randburg Depot are closed due to positive Covid-19 cases from employees who work in these buildings.

Johannesburg Water is currently in the process of deep-cleaning the sites and tracing direct contacts of the positive cases.

Customers are requested to make use of the COJ 24-hour customer care line on 086 056 2874 to report issues pertaining to water and sewer infrastructure in the interim.

JW will open the closed sites as soon as it is possible and safe to do so.

We urge all residents to be patient as we navigate the challenge posed by the virus together. Johannesburg Water remains committed in delivering services to the residents of the City of Johannesburg.

Ends
Inquiries please contact

Eleanor Mavimbela
Acting Communications Manager
011 688 6672
071 313 6327
Eleanor.mavimbela@jwater.co.za

29 May 2020

Immediate Release
CAUTION ON WATER QUALITY IN SCHOOLS TANKS AND PIPELINES

South Africa has been on lockdown for more than two months and water quality deteriorates over a period if not utilized frequently.  It is in this spirit that Johannesburg Water would like to advise all School Management Teams across the City of Johannesburg to ensure the following:

• Water that is in the pipelines has been stagnant for more than two months and is not suitable for consumption without proper purging/flushing prior to use.
• Schools are advised to flush their taps for a minimum of 5 minutes to remove stagnant water and improve water reticulation and water quality.
• Schools that are using private water tanks need to refill the tanks with fresh water or treat water before being consumed.
• Johannesburg Water  will clean and refill water tanks with fresh water to schools that are in our supply this coming weekend

Johannesburg Water conducts an average of 600 tests monthly to ensure the water quality we provide is in line with the South African National Standards (SANS 241), this is not meant to cause panic but should be done as a precautionary measure.

Residents are reminded that the City is still under level one water restrictions and we urge all to use water sparingly during this winter period, water and sewer problems can be logged using the bow channels:

• Email- customer@jwater.co.za
• Twitter- @JHBWater
• Facebook – Johannesburg Water
• 0860 562 874

Ends

Inquiries please contact
Isaac Dhludhlu
Communications Manager
011 688 1577
072 638 5346
Isaac.Dhludhlu@jwater.co.za

04 May 2020

Johannesburg Water advises residents of Greater Midrand of the emergency major shutdown from tomorrow night Tuesday 05 May 2020 at 22h00  and will last until Wednesday 06 May 2020 at 19h00. This is a necessary repair that needs to be finalised in order to continue to provide sustainable water service to all. The teams will be repairing a leak on Republic Road and the  shutdown will affect over 40000 house in the following areas:

• Ivory Park all extensions,
• Kaalfontein,
• Ebony Park,
• President Park,
• Glen Austin, and
• Austin View

Residents are encouraged to save water for the duration of the outage, continue to wash hands and minimise the spread of the coronavirus. We appeal to all to use water sparingly and there will be 14 roaming trucks to assist during the outage and we appeal for patience and cooperation.

Report all leaks to the Call Center on 011 375 5555 and follow all updates on our social media pages:

• Twitter: @jhbwater
• Facebook – Johannesburg Water
• Email: Customer@jwater.co.za
• SMS: 076 333 5052

Ends