by l3rato | Feb 13, 2022 | Interruptions 2022
Dear Residents,
Johannesburg Water acknowledges that customers and stakeholders are unable to access the Call Centre. JW’s IT department is aware of the issue and is busy resolving the problem.
We request customers and stakeholders to log complaints via the City of Johannesburg platforms.
Johannesburg Water apologises to customers and stakeholders for the inconvenience caused.
[02/12, 14:47] Dear Residents,
Customers and stakeholders can now log complaints via emails and telephone.
Thank you for your patience.
[02/12, 19:02]
Johannesburg Water Update:
Eikenhof 2 pumps tripped. This is impacting on water supply to the Crosby/Brixton and Hurst Hill reservoirs. Especially Hurst Hill is affected. Areas will experience low water pressure to no water.
Residents are urged to use water sparingly, as Rand Water Technicians work on the situation.
[02/12, 19:37] 12 February 2022 19h30:
JW Update Rand Water reduced water supply due to Eikenhoff pumps tripping.
There is a 50% reduction in water supply to the Brixton/ Hursthill and Crosby system. The Hursthill reservoir is at a very low level.
Rand Water technicians are onsite attending to the problem.
Customers in the following areas may experience low pressure or no water.
Affected areas include:
Newclare
Westbury
Claremont
Coronationville
Sophiatown
Westdene
[02/12, 20:50] 12 February 2022 20h30: JW Update Rand Water reduced water supply due to Eikenhoff pumps tripping
Rand Water pumps are repaired. Water supply is back at full capacity. This will enable the recovery of the Hursthill reservoir.
Customers in affected areas may experience low pressure or no water while the system recovers.
[02/12, 19:02] Puleng Mopeli: 12 February 2022
Johannesburg Water Update:
Eikenhof 2 pumps tripped. This is impacting on water supply to the Crosby/Brixton and Hurst Hill reservoirs. Especially Hurst Hill is affected. Areas will experience low water pressure to no water.
Residents are urged to use water sparingly, as Rand Water Technicians work on the situation.
[02/12, 19:37]12 February 2022 19h30: JW Update Rand Water reduced water supply due to Eikenhoff pumps tripping
There is a 50% reduction in water supply to the Brixton/ Hursthill and Crosby system. The Hursthill reservoir is at a very low level.
Rand Water technicians are onsite attending to the problem.
Customers in the following areas may experience low pressure or no water.
Affected areas include:
Newclare
Westbury
Claremont
Coronationville
Sophiatown
Westdene
[02/12, 20:50] 12 February 2022 20h30: JW Update Rand Water reduced water supply due to Eikenhoff pumps tripping
Rand Water pumps are repaired. Water supply is back at full capacity. This will enable the recovery of the Hursthill reservoir.
Customers in affected areas may experience low pressure or no water while the system recovers.
by l3rato | Feb 11, 2022 | Interruptions 2022
1. Johannesburg Water acknowledges that customers in Ouhout and Suikerbos streets Randpark, have been affected by a water outage. The team has resolved a major burst in Ouhout street.
2. A team is attending to a burst at 5 Ateljee str, Randpark. There is no estimated time for completion at this stage.
Johannesburg Water apologises to customers for the inconvenience caused.
[02/11, 19:53] 11 February 2022 JW Update: Bursts status Basil Crescent, Fleming street and Coleraine drive:
1. Standby team is attending to the burst at Fleming Street and thereafter Basil Crescent.
2. Once City Power attends to cables at Coleraine drive, the site will be safe for JW plumbers to proceed with repairs.
Alternate arrangements for water supply (mobile tankers)have been arranged for customers in the Riverclub area.
Johannesburg Water apologises to customers for the inconvenience caused.
by l3rato | Feb 11, 2022 | Interruptions 2022
Suburb(s) Affected: Lenasia South Ext 1, Lehae, Zakariyya Park, Vlakfontein, Hospital Hill
Start date: 16 February 2022 at 09h00
End date: 17 February 09h00
Impact: No water
Reason: Tieng inn new water pipes at Lenasia High level Reservoir
We appeal to all to use water sparingly and to remind them that level one water restrictions are still in place. Watering of gardens is not allowed between 6 am and 6 pm in summer months (1 Sept to 31 March) and furthermore, it is not allowed to wash paved areas and driveway using hosepipes.
Residents are encouraged to subscribe on our website, to our SMS notification service for alerts on planned or unplanned service interruptions. More information can be obtained on twitter: @jhbwater; Facebook: Johannesburg Water and our website.
Customer service inquiries:
24 hour Hotline: 011 688 1699/ 086 056 2874
SMS line: 076 333 5052
Email: Customer@jwater.co.za
by l3rato | Feb 11, 2022 | Interruptions 2022
Suburb(s) Affected: Noordwyk
Street name: Various streets
Date: 15 February 2022
Time: 08h00-21h00
Impact: No water
Reasons: Tie in
Water tanks: Shell Garage Lever & Kiaat Rd, Spar Noordwyk Shopping Centre,
Sandridge Shopping Centre , Voda-world Entrance and Sagewood Primary (Curro).
We appeal to all to use water sparingly and to remind them that level one water restrictions are still in place. Watering of gardens is not allowed between 6 am and 6 pm in summer months (1 Sept to 31 March) and furthermore, it is not allowed to wash paved areas and driveway using hosepipes.
Residents are encouraged to subscribe on our website, to our SMS notification service for alerts on planned or unplanned service interruptions. More information can be obtained on twitter: @jhbwater; Facebook: Johannesburg Water and our website.
Customer service inquiries:
24 hour Hotline: 011 688 1699/ 086 056 2874
SMS line: 076 333 5052
Email: Customer@jwater.co.za
by l3rato | Feb 11, 2022 | Interruptions 2022
Please note that there is a burst pipe at 5 Ateljee Street, Randpark resulting in a water outage. The team has resolved a major burst pipe in Ouhout Street. There is no estimated time of completion at this stage. Johannesburg Water apologises to customers for the inconvenience caused.
We appeal to all to use water sparingly and to remind them that level one water restrictions are still in place. Watering of gardens is not allowed between 6 am and 6 pm in summer months (1 Sept to 31 March) and furthermore, it is not allowed to wash paved areas and driveway using hosepipes.
Residents are encouraged to subscribe on our website, to our SMS notification service for alerts on planned or unplanned service interruptions. More information can be obtained on twitter: @jhbwater; Facebook: Johannesburg Water and our website.
Customer service inquiries:
24 hour Hotline: 011 688 1699/ 086 056 2874
SMS line: 076 333 5052
Email: Customer@jwater.co.za
by l3rato | Feb 10, 2022 | Interruptions 2022
[02/10, 12:03] 10 February 2022 JW Update: Recovery of Yeoville reservoir after major burst pipe:
Supply into Yeoville reservoir was impacted due a major burst pipe at Albertina Sisulu and End street, New Doornfontein.
The burst pipe has been repaired. The recovery of Yeoville reservoir will take a few days before the network is fully restored.
Affected areas include parts of:
Parktown
Spes Bona
Linksfield
Observatory
Jeppestown
Bruma
De Wetshof
Cyrildene
Forest Town
Fellside
Highlands
Kensington
Fairwood
Bezuidenhout Valley
New Doornfontein
Bertram
Lorentzville
Judith’s Paarl
Troyeville
Vrededorp
Cottesloe
Doornfontein
Berea
Yeoville
Killarney
Orange Grove
Westcliff
Constitution Hill
Alternate water supply through mobile tankers is being arranged for higher lying areas, as customers in these areas will have no water or low pressure.
Further communication will advise tanker sites.
Johannesburg Water apologises to customers for the inconvenience caused and thanks customers for their patience during the outage.
[02/10, 14:18] 10 February 2022 JW Update: Recovery of Yeoville reservoir after major burst pipe:
There has been noted improvement in the reservoir level, however there are still several higher lying suburbs affected with no water supply.
Affected areas include parts of:
Hillbrow
Parktown
Spes Bona
Linksfield
Observatory
Jeppestown
Bruma
De Wetshof
Cyrildene
Forest Town
Fellside
Highlands
Kensington
Fairwood
Bezuidenhout Valley
New Doornfontein
Bertram
Lorentzville
Judith’s Paarl
Troyeville
Vrededorp
Cottesloe
Doornfontein
Berea
Yeoville
Killarney
Orange Grove
Westcliff
Constitution Hill
Mobile tankers are being dispatched into the following areas:
*Observatory
*Bellevue East
* Berea/ Hillbrow
* Vrededorp
Teams have confirmed water restored in Kensington.
Johannesburg Water apologises to customers for the inconvenience caused and thanks customers for their patience during the outage.
[02/10, 17:38]10 February 2022 JW Update: Recovery of Yeoville reservoir after major burst pipe:
Supply into Yeoville reservoir was impacted due a major burst pipe at Albertina Sisulu and End street, New Doornfontein.
The burst pipe has been repaired. The recovery of Yeoville reservoir will take a few days before the network is fully restored.
Affected areas include parts of:
Parktown
Spes Bona
Linksfield
Observatory
Jeppestown
Bruma
De Wetshof
Cyrildene
Forest Town
Fellside
Highlands
Kensington
Fairwood
Bezuidenhout Valley
New Doornfontein
Bertram
Lorentzville
Judith’s Paarl
Troyeville
Vrededorp
Cottesloe
Doornfontein
Berea
Yeoville
Killarney
Orange Grove
Westcliff
Constitution Hill
Alternate water supply through mobile tankers is being arranged for higher lying areas, as customers in these areas will have no water or low pressure.
Further communication will advise tanker sites.
Johannesburg Water apologises to customers for the inconvenience caused and thanks customers for their patience during the outage.
[02/10, 17:38] 10 February 2022 JW Update: Recovery of Yeoville reservoir after major burst pipe:
Supply into Yeoville reservoir was impacted due a major burst pipe at Albertina Sisulu and End street, New Doornfontein.
The burst pipe has been repaired. The recovery of Yeoville reservoir will take a few days before the network is fully restored.
Affected areas include parts of:
Parktown
Spes Bona
Linksfield
Observatory
Jeppestown
Bruma
De Wetshof
Cyrildene
Forest Town
Fellside
Highlands
Kensington
Fairwood
Bezuidenhout Valley
New Doornfontein
Bertram
Lorentzville
Judith’s Paarl
Troyeville
Vrededorp
Cottesloe
Doornfontein
Berea
Yeoville
Killarney
Orange Grove
Westcliff
Constitution Hill
Alternate water supply through mobile tankers is being arranged for higher lying areas, as customers in these areas will have no water or low pressure.
Further communication will advise tanker sites.
Johannesburg Water apologises to customers for the inconvenience caused and thanks customers for their patience during the outage
[02/10, 20:13] 10 February 2022 JW Update: No water parts of Waterfall area:
Johannesburg Water acknowledges that customers in the Polofields area within Waterfall are currently experiencing a water outage.
A team is inspecting valves in the affected area.
Areas affected include:
Parts of Waterfall, specifically the Polofields area.
There is no estimated time for completion at this stage. We will continue to provide affected customers with updates on progress.
Johannesburg Water apologises to customers for the inconvenience caused.
[02/10, 21:32] 10 February 2022 JW Update: No water parts of Waterfall area:
The team has located a closed valve. Water has been restored to the affected area.
Areas affected include:
Parts of Waterfall, specifically the Polofields area.
Johannesburg Water thanks customers for their patience during the outage.
