20 September 2023 – 21:00

 

Customer Notice

 

Johannesburg Water systems: evening update

 

Most of Johannesburg Water’s reservoirs and towers were affected by the power failure at Zuikerbosch Water Treatment Plant. As a result, most of the systems have lost storage capacity and are currently critically low to empty. Johannesburg Water is monitoring the situation.

 

The below systems are affected:

 

South Hills tower

Critically low and poor pressure to no water is expected in the supply zone. Pumping will resume once supply pressure improves.

 

Commando System

• Brixton reservoir: Critically low and poor pressure to no water is expected in the supply zone. Outlet will be throttled (pressure and flow to be reduced) to 70% overnight to build capacity.

 

• Brixton tower: The tower is empty. No water is expected in the supply zone. Pumping will resume once the reservoir level improves.

 

• Hursthill 1 reservoir: Despite attempts to augment the supply, the reservoir is still critically low. The supply zone is anticipated to have low pressure to no water.

 

• Hursthill 2 reservoir: Critically low due to low supply. Low pressure to no water is expected in high-lying areas. Outlet will be closed overnight to build capacity.

 

• Crosby reservoir: Critically low and poor pressure to no water is expected in certain areas of the supply zone.

 

Crown Gardens reservoir and towers

The reservoir is critically low, and poor pressure to no water will be experienced in high-lying areas of the reservoir zone. Both towers are critically low, and no water is expected in the supply zone. Pumping will resume once reservoir levels improve.

 

Eagles Nest reservoir

Remains critically low. Customers in this supply zone should expect low pressure to no water.

Naturena reservoir

Critically low and poor pressure to no water is expected.

 

Alexander Park reservoir

Critically low. Poor pressure to no water is expected in the supply zone.

 

Berea reservoir

Critically low and on bypass mode. Low pressure to no water expected in the supply zone.

 

Linden 1 reservoir and tower

The reservoir is critically low, while the tower is supplying normally. Low pressure to no water is expected in the reservoir supply zone.

 

Midrand systems update

 

Grand Central reservoir

Critically low and poor pressure to no water is expected in the supply zone.

 

Grand Central tower

The tower is low and moving in a downwards trends. Pumping will resume once the reservoir capacity improves.

 

Errand reservoir 1 and 2

Both reservoirs are critically low. Poor pressure to no water is expected in the supply zone.

 

Errand tower

Tower is empty and on bypass mode. Pumping will resume once the reservoir levels improve. Poor pressure to no water is expected in the supply zone.

 

President Park reservoir and tower

Critically low and poor pressure to no water is expected in the supply zone. The tower is empty and on bypass mode. Low pressure to no water is expected in the supply zone.

 

Alternative water supply has been arranged for the affected customers and will be placed at strategic locations.

 

Residents are requested to observe level-1 water restrictions which are implemented from 1 September to 31 March. These restrictions prohibit the use of hosepipes to water gardens, wash cars, clean driveways, as well as fill up swimming pools and water features between 06:00 and 18:00. Instead, the use of greywater is encouraged. This is to ensure that systems are kept stable throughout the coming months. We urge residents to report any form of vandalism and theft of water infrastructure to 0800 00 25 87.

 

For more information and logging calls:

Twitter: @JHBWater / Facebook: Johannesburg Water

24-hour Hotline: 011 688 1699/ 086 056 2874       

SMS line: 45201

Email: customerserviceemails@jwater.co.za

 

 

Ends

 

Issued by Johannesburg Water Communication and Marketing