25 September 2023 – 19:00

Customer Notice

Johannesburg Water systems: evening update

 

Johannesburg Water systems are steadily recovering following a major burst that occurred along the supply line between Rand Water’s Zuikerbosch Water Purification Plant and the Palmiet Pumping Station on Sunday, 24 September at around 14:00. The pipe was successfully repaired at 21:00 on Sunday. Regrettably, this incident further delayed the gains that the Johannesburg Water systems had made following the interruptions caused by the two power trips that occurred at Zuikerbosch last week. Pumping has resumed and systems are gradually improving. Johannesburg Water is monitoring the situation.

 

The below systems are affected:

 

South Hills tower

Empty due to no supply. No water is expected in the supply zone. Pumping will resume as soon as supply improves.

 

Commando System

• Brixton reservoir: Remains critically low due to poor supply and high demand. Outlet will be throttled to 80% overnight to build capacity. Poor pressure may be experienced in high-lying areas.

 

• Brixton tower: Improved and supplying normally, however, it will be affected by the reservoir levels.

 

• Hursthill 1 reservoir: Despite attempts to augment the supply, the reservoir remains critically low to empty. The supply zone will have low pressure to no water.

 

• Hursthill 2 reservoir: Critically low due to high demand and poor supply. Poor pressure may be experienced in high-lying areas. Outlet will be closed overnight to build capacity.

 

• Crosby reservoir: Remains low. Poor pressure should be expected in certain parts of the supply zone due to high demand on the system.

 

Crown Gardens reservoir

Remains low. Poor pressure to no water may be experienced in certain areas of the supply zone. Reservoir outlet will be further restricted to 80% overnight to build capacity.

 

Crown Gardens towers

Supplying normally, however, customers are requested to use water sparingly.

 

Eagles Nest reservoir

Remains critically low due to poor supply and high demand. Customers in this supply zone should expect low pressure to no water.

 

Naturena reservoir

Reservoir level has improved but remain low due to high demand and poor supply. Customers are requested to reduce consumption to regain capacity.

 

Alexander Park reservoir

Critically low due to poor supply and airlocks on the system. Technicians are working on flushing the networks. Johannesburg Water is monitoring the situation.

 

Berea reservoir

Critically low and on bypass mode. Low pressure to no water is expected in the supply zone.

 

Linden 1 reservoir and tower

Reservoir remains critically low due to high demand and poor supply. Low pressure should be expected in high-lying areas of the supply zone. The tower is supplying normally. However, customers are requested to use water sparingly as the system is strained.

 

Helderkruin reservoir and tower

Reservoir remains critically low due to high demand and poor supply. Low pressure will be expected in high-lying areas of the supply zone. The tower is supplying normally. However, it will be affected by the reservoir level, therefore, customers are requested to use water sparingly.

 

Sandton reservoirs and direct feeds

The following reservoirs and towers have been directly impacted by the major burst that occurred along the supply line between Rand Water’s Zuikerbosch Water Purification Plant and the Palmiet Pumping Station:

• Linbro Park reservoir
• Marlboro reservoir
• Morningside reservoir
• Bryanston reservoir and Bryanston tower

 

Illovo reservoir is currently low but supplying normally. However, demand remains high and may affect the capacity, therefore, customers are requested to use water sparingly.

 

Illovo tower is currently supplying normally. However, demand remains high, therefore, customers are requested to reduce consumption.

 

Linksfield reservoir has improved and is supplying normally; however, it remains critically low. Demand is high and may affect the capacity, therefore, customers are requested to use water sparingly.

 

Midrand systems update

 

Grand Central reservoir

Reservoir level is critically low and supplying normally, while consumption remains high. Johannesburg Water is monitoring the situation.

 

Grand Central tower

Tower is empty due to reservoir’s low level and no water is expected in the supply zone. Johannesburg Water is monitoring the situation.

 

Erand reservoir 1 and 2

Both reservoirs have slightly improved but remain critically low due to high demand and poor supply. Low pressure to no water is expected in high-lying areas of the supply zone. Johannesburg Water is monitoring the situation.

 

Erand tower

Tower is on bypass mode. Low pressure may still be experienced while the system recovers. Johannesburg Water is monitoring the situation.

 

President Park reservoir and tower

Reservoir improved but remains low due to poor supply and high demand. Low pressure to no water is expected in the supply zone. The tower remains empty and on bypass mode. Low pressure to no water is expected in the supply zone. Johannesburg Water is monitoring the situation.

 

Alternative water supply has been arranged for the affected customers and will be placed at strategic locations.

 

Residents are requested to observe level-1 water restrictions which are implemented from 1 September to 31 March. These restrictions prohibit the use of hosepipes to water gardens, wash cars, clean driveways, as well as fill up swimming pools and water features between 06:00 and 18:00. Instead, the use of greywater is encouraged. This is to ensure that systems are kept stable throughout the coming months. We urge residents to report any form of vandalism and theft of water infrastructure to 0800 00 25 87.

 

For more information and logging calls:

Twitter: @JHBWater / Facebook: Johannesburg Water

24-hour Hotline: 011 688 1699/ 086 056 2874

SMS line: 45201

Email: customerserviceemails@jwater.co.za

Ends

 

Issued by Johannesburg Water Communication and Marketing