19 July 2024 – 16:15
Customer Notice
Johannesburg Water’s TID Project to roll out in Cosmo City
Johannesburg Water will be rolling out phase one of its token identifier (TID) Rollover Project in Cosmo City on Monday, 22 July 2024.
The TID Rollover programme is a prepaid metering system undertaking to ensure that all prepaid meters that will roll over to a new TID code on 24 November 2024, are correctly recoded.
All prepayment meters based on STS Technology will stop accepting new credit tokens because of the expiry of these vending codes (Key Revision Number). TID is a unique token identifier that is coded into the token that you purchase from any vending point or outlet. The TID is referenced to a base date of 1993 and will run out of range in November 2024, thus causing the prepayment meter to stop accepting new tokens. If your meter has not been recoded, it will not accept the tokens you have purchased, which means it will stop working. All prepaid meters must be recoded from KRN 1 to KRN2.
From Monday, 22 July 2024, Cosmo City prepaid customers will be able to convert to a new TID code. When customers buy water meter credit, a Key Change Token will be generated on the vending system and will have to be physically entered into the meter. The system will issue three 20-digit tokens: the first two tokens will be for the key change/upgrade, and the third token will be the actual recharge voucher. After this process, the TID code will automatically be upgraded.
Prepaid customers are urged to comply and recode their meters before 24 November. It’s crucial to remember that, following the deadline in November, users won’t be able to top up their units without the upgrade.
Please note: all tokens/vouchers purchased before the conversion, must be loaded before the upgrade to KRN2. Furthermore, existing credit on the meter will not be affected by the rollover.
For more information, click on the links below:
TID Guide.
How to upgrade your STS prepaid water meter.
Ends
Issued by: Johannesburg Water Communication and Marketing.