23 June 2026
Media Statement
Johannesburg Water Clarifies Reports Regarding Hillbrow Extortion Incident
Johannesburg Water notes with concern reports relating to the arrest of an individual in Hillbrow on 22 June 2026 for alleged extortion while posing as a municipal official.
Following an internal investigation, Johannesburg Water can confirm that the individual arrested is not an employee of Johannesburg Water. Preliminary findings indicate that the suspect was in possession of an access card issued by a meter reading contractor that last provided services to Johannesburg Water approximately three years ago.
According to information received from law enforcement authorities, the suspect allegedly demanded money from a building caretaker while threatening to disconnect the water supply. The matter was reported to the authorities, who conducted an operation that resulted in the suspect’s arrest.
Johannesburg Water condemns any form of fraud, extortion, corruption, or misrepresentation of the entity. We remain committed to protecting residents from criminal activities carried out by individuals who falsely claim to represent the organisation.
Residents are reminded that Johannesburg Water employees and authorised contractors are not permitted to solicit or accept cash payments for services. Any person requesting payment in exchange for municipal services should be reported immediately to the South African Police Service, Johannesburg Water, or the City of Johannesburg.
Service queries can be logged through the following channels
0860 056 2874 / 011 688 1699 I fault@jwater.co.za
Facebook: Johannesburg Water I X: @JHBWater
WhatsApp channel: https://whatsapp.com/channel/0029VaN8jUf1SWsw4kYZEF1X
Ends
Issued by Johannesburg Water Communication and Marketing.