27 October – 11:20
Customer Notice
Beware of fake messages about water contamination and water quality in Johannesburg
Johannesburg Water is aware of messages claiming that all water supplied across Johannesburg is contaminated and unsafe to drink. These messages are fake and do not come from Johannesburg Water.
There is no confirmed water contamination incident affecting the whole city. Please do not share these fake messages, as they cause unnecessary worry and confusion.
Water quality concerns reported in a particular area should not be interpreted as affecting the entire city. Any precautionary water quality advisory issued by Johannesburg Water applies to the specific areas identified in that notice. Customers in those areas should continue following the guidance provided until the advisory is officially lifted.
Customers are encouraged to verify messages through Johannesburg Water’s official communication channels before forwarding them. Sharing unverified information may cause unnecessary concern and confusion.
If your water has an unusual colour or smell, or you have other water quality concerns, please report this so our team can investigate and collect samples where needed. These samples will be tested through an accredited laboratory process and standard at JW’s Cydna Laboratory. JW investigates quality concerns through its own strict standard operating procedures as and when applicable supported by a multi-faceted team who work together in responding to any contamination query.
Customers are encouraged to report concerns through the Johannesburg Water’s Contact Centre on 010 061 4470 or send a private message on its official social media platforms, providing their contamination messages with their full address, name and surname, and contact number.
Johannesburg Water remains committed to providing safe drinking water and responding to water quality concerns maintaining is compliance to SANS 241 and the Blue Drop standards.
Ends
Issued by Johannesburg Water Communication and Marketing.