Rand Water’s Meredale pipe burst

by Malehlohonolo Mohomane | Jun 10, 2022 | archive, Media Statement

MEDIA STATEMENT

 FOR IMMEDIATE RELEASE

 Date: 10 June 2022

 Rand Water’s Meredale pipe burst

 Johannesburg Water (JW) would like to regrettable inform customers about a Rand Water pipe that burst. The burst pipe supplies their Meredale reservoir. This will subsequently affect all JW reservoirs supplied from the Meredale reservoir including Kibler Park, Hursthill, Brixton and Crosby systems. The JW Meredale reservoir including Honeydew, Eagles nest and Nature reservoirs are currently critically low.

The following areas have been affected:

Crosby Reservoir

• Riverlea and Extensions, Wibsy Dip, Longdale and Extensions, Croesus, Industria and Extensions, Industria West, Bosmont and Langlaagte.

Brixton Reservoir and Tower

• Langlaagte North, Mayfair West, Mayfair and Extensions, Pageview and Extensions, Vrededorp, Vredepark, Jan Hofmeyr, Auckland Park and Extensions, Hursthill, Cottesloe, Sunnyside, Braamfontein Werf and Uitsaaisentrum.

Hursthill Reservoir 1 and 2

• Parktown and Extensions, Melville and Extensions, Parkview, Westcliff, Emmarentia, Greenside and Extensions, Rooseveldt Park, Montgomery Park, Albertville, Albertskroon, Greymont and Extensions, Newlands, Triomf, Westdene, Martindale, Montclare, Westbury and Extensions, Coronationville, Claremont, Paarlshoop and Extensions, Homestead Park, Mayfair, Crown and Extensions, Amalgam, Crown North, Selby and Extensions, Crown City and Extensions, City West, Fordsburg and Burgersdorp.

Honeydew Reservoir 1

• Honeydew and Extensions, Little falls, Fairlands, Parts of Northcliff, Strubens Valley, Parts of Zandspruit, Parts of Sundowner, Laserpark and Olivenhout

Rand Water mentioned that repairs have commenced and are estimated to be completed by midnight.

Johannesburg Water is monitoring the infrastructure impacted and will provide updates on supply to customers. We plead with customers to reduce consumption for critical needs during this period and apologise for the inconvenience.

ENDS

2021/2022 Johannesburg Water Customer Satisfaction Survey

by Malehlohonolo Mohomane | Jun 10, 2022 | archive, Media Statement

10 June 2022

Media Statement

For Immediate Release 

2021/2022 Johannesburg Water Customer Satisfaction Survey 

Johannesburg Water (JW) rolled out the annual customer satisfaction survey effective from  1st June 2022. An independent research service provider, Molemotheo, has been appointed to conduct this exercise on our behalf.

Through this survey, JW will have an appropriate measure of customer satisfaction (or dissatisfaction) with its water and sanitation services offering to the residents of the City of Johannesburg (CoJ). The survey will also enable us to identify ways in which we can improve our customer experience and pinpoint areas that need improvement, as well as ways in which we can effectively meet the customers’ needs.

We plead with residents to spare a few minutes of their time and kindly afford Molemotheo’s Field Workers an opportunity to collect the required data, either by completing a manual questionnaire or online, click https://s.surveyplanet.com/5w91ky0r

In compliance with the Protection of Personal Information Act (POPIA), Johannesburg Water and Molemotheo commits to safeguarding your personal information and using solely for the purposes of this survey. You are free to remain anonymous should you wish to. 

Johannesburg Water thanks you for participating in the survey. Your input and contribution is highly valued.

ENDS