by Malehlohonolo Mohomane | Apr 21, 2022 | Interruptions 2022
Recovery of Helderkruin reservoir:
The recovery of the reservoir has improved overnight. Pumps are running. As the area affected is large, it may take some time for the network to be fully restored. We urge customers to reduce consumption for critical needs during this period as the network fills.
Affected areas:
⢠Helderkruin
⢠Roodekrans
⢠Wilropark
City Power outage affecting Waterval Tower and Quellerina Tower:
Due to City Power mains failure, supply into both Waterval and Quellerina Tower’s were affected. A generator is currently onsite, ensuring pumps operate at Waterval. Both Waterval and Quellerina Tower’s are at normal capacity and customers in the area have water restored.
Reduced pressure to Hector Norris pump station/ status of Yeoville reservoir:
The pipe replacement at Sivewright/ Curry str was completed early this morning.
Reduced pressure to Hector Norris pump station, has impacted on water supply to parts of the following areas:
⢠Johannesburg CBD
⢠Marshalltown
⢠Selby
Yeoville reservoir is currently at critically low levels. We are monitoring levels and will advise updates during the recovery of the system. Customers in high lying areas may still experience low pressure/ no water during the period. Due to City Power mains failure, Johannesburg Water’s Grand Central reservoir has been impacted. A generator is onsite ensuring that pumps are operational. Johannesburg Water apologises to customers for the inconvenience caused.
by Malehlohonolo Mohomane | Apr 21, 2022 | Interruptions 2022
The team has located a burst pipe in the veld close to Ashenti Rd and corner Pelindaba rd, which is causing the area outage. A faulty valve has also been identified by the team, which will be attended to this morning. Relevant materials are being sourced to complete repairs. Repairs will include the repairs of the main as well as the valve. There is currently no estimated time for completion. Alternate water supply has been arranged for affected areas. Johannesburg Water apologises to customers for the inconvenience caused
Affected areas include:
- Cosmo city ext 10
- Cosmo Creek
- Malatjie informal settlement
- Thabo Mbeki informal settlement
- Lion Park estate
- Cosmo industrial business Park
- Lanseria
Residents are encouraged to subscribe on our website, to our SMS notification service for alerts on planned or unplanned service interruptions. More information can be obtained on twitter: @jhbwater; Facebook: Johannesburg Water and our website.
Customer service inquiries:
24 hour Hotline: 011 688 1699/ 086 056 2874
SMS line: 076 333 5052
Email: Customer@jwater.co.za
by Malehlohonolo Mohomane | Apr 21, 2022 | Interruptions 2022
Due to the incident at Rand Water’s Vereeniging works, the subsequent impact will be on Eikenhof pump station. Meredale and Waterval reservoirs are directly affected with lower supply. The impact of reduced supply at Johannesburg Water’s Commando system, which feeds the Brixton, Hursthill and Crosby systems is being monitored. Johannesburg Water’s Roodepoort reservoirs are also being monitored. Further updates will be provided to customers.
Johannesburg Water urges customers to reduce consumption for critical needs during this period. Customers should report leaks and bursts to reduce the risk of larger water outages. Johannesburg Water apologises to customers for the inconvenience caused.
Residents are encouraged to subscribe on our website, to our SMS notification service for alerts on planned or unplanned service interruptions. More information can be obtained on twitter: @jhbwater; Facebook: Johannesburg Water and our website.
Customer service inquiries:
24 hour Hotline: 011 688 1699/ 086Â 056 2874
SMS line: 076 333 5052
Email:Â Customer@jwater.co.za
by Malehlohonolo Mohomane | Apr 14, 2022 | archive, Media Statement
Media Statement
Johannesburg Water monitors improved services
14 April 2022
Johannesburg Water was constrained to close water supply to the Brixton Reservoir and Tower yesterday afternoon. This was due to continuous low water supply from Rand Water as well as load shedding.
This compromised water supply in the Crosby, Brixton and Hursthill Reservoir zones. Johannesburg Water managed to recover the Brixton Reservoir this afternoon, to a level that enabled pumping into the Tower zone and water supply continues to stabalise. Once levels fully recovers, we will start opening water supply into the Reservoir zone, with expected full recovery by midnight. The Crosby Reservoir levels are still low but stable, while Hursthill remains critical.
Johannesburg Water endeavors to improve the Hursthill Reservoir during the course of the weekend pending improved supply from Rand Water.
As part of mitigating challenges relating to power failures that has negatively impacted our water supply, Johannesburg Water has placed generators at the Crosby, Brixton and Forest Hill pump stations. The generators will remain on site for a considerable period to ensure that these vulnerable sites are not affected by power failures and load shedding.
Johannesburg Water remains committed in supplying quality service to the residents of the City and apologises to those affected for the inconvenience caused.
Issued by:
Puleng Mopeli
0716086396
by Malehlohonolo Mohomane | Apr 11, 2022 | archive, Media Statement
11 April 2022
Johannesburg Water wishes to inform residents that pumping has commenced at Forest Hill as the Rand Water Zwartkopjes started pumping at full capacity. We are committed to restore water in the affected areas by mid-day.
The Rand Water Waterval and Meredale Reservoirs have not gained sufficient capacity as expected, this is still impacting the Commando meter that feeds Brixton, Crosby and Hursthill Reservoirs. There has been improvements at our Brixton and Crosby supply however Hursthill remains critically low and customers in the affected areas may experience low pressure/ intermittent supply.
Johannesburg Water continues to monitor the affected infrastructure as the Rand Water Waterval and Meredale Reservoirs recover.
There are roaming tankers in and around Forest Hill areas.
Johannesburg Water apologises to customers for the inconvenience caused.
Issued by:
Puleng Mopeli
0716086396
