Telavera 23 February 2021

Telavera 23 February 2021

by | Feb 23, 2021 | Interruptions 2021

Kindly note that the pipe had a lot of water in it and the team had to drain the pipe first before they could start to weld it. There is no estimated time for completion.
Areas affected will include:
• Jhb North,
• Parts of Northriding,
• Broadacres,
• Cedar Lakes,
• Cedar Creek,
• Cedar Ave West,
• Chartwell and
• Farmall

Water tanks will be placed at the following areas:
• BP Garage, Broadacres Shopping Centre – place Tanks
• Cedar Creek-Place and Fill Tanks
• Thorntree Complex In Cedar Avenue West–Place and Fill Tanks
• Spar Shopping Centre-Broadacres- Refill tanks
• Thorntree Complex In Cedar Avenue West–Place and Fill Tanks
• Spar Shopping Centre-Broadacres- Refill tanks
• Runnymead and 3rd Street-Chartwell
• Cnr. Romney Close and 3rd Street-Chartwell
• Stonefields complex- Cedar Ave West- place jojo

Customer satisfaction survey 2021

Customer satisfaction survey 2021

by | Feb 22, 2021 | archive, Media Statement

22 February 2021 
Media Statement 
Customer satisfaction survey 2021

Johannesburg Water is conducting its annual Customer Satisfaction Survey from March 2021 in all the regions of the City of Johannesburg.
The Customer Satisfaction Survey is carried out for Johannesburg Water to rate its services to the residents of the City, to determine what to change and what to improve.

Johannesburg Water has contracted Insendlu Business Companion to conduct the survey. The field workers going door to door to conduct the survey will be dressed in bibs that have the Johannesburg Water logo and identity cards with the Johannesburg Water and Insendlu Business Companions logos. Customers can further verify the workers by calling 011 640 5899/6299.

In the previous year, 2020, Johannesburg Water received great feedback of 71% satisfaction from the residents of the City of Johannesburg. Customers were happy with the good quality and uninterrupted supply of water.

The Company aims to receive even better feedback this year and keep improving its services. This is an advantage for all Johannesburg Water customers to ask questions and make inputs on issues of service delivery. The entity needs to know how its customers are feeling.

The team will work in each Region as follows:

  • Region E – 1- 3 March 2021
  • Region D – 4 -8 March 2021
  • Region A – 9 -11 March 2021
  • Region B – 12 -16 March 2021
  • Region C  – 17 – 19 March 2021
  • Region F – 22 – 24 March 2021
  • Region G – 25 – 29 March 2021

Ends

For media inquiries:
Isaac Dhludhlu
Manager: Communications and Marketing
Tel: 011 688 1577
Email: Isaac.dhludhlu@jwater.co.za

Parkview

by | Feb 19, 2021 | Interruptions 2021

Suburb(s) Affected: Parkview
Date: 25 February 2020
Time: 08h00-18h00
Impact: No water
Reason: Tie in

We appeal to all to use water sparingly and to remind them that level one water restrictions are still in place. Watering of gardens is not allowed between 6 am and 6 pm in summer months (1 Sept to 31 March) and furthermore, it is not allowed to wash paved areas and driveway using hosepipes.

Residents are encouraged to subscribe on our website, to our SMS notification service for alerts on planned or unplanned service interruptions. More information can be obtained on twitter: @jhbwater; Facebook: Johannesburg Water and our website.

Customer service inquiries:
24 hour Hotline: 011 688 1699/ 086 056 2874
SMS line: 076 333 5052
Email: Customer@jwater.co.za
Website: /

Norwood

by | Feb 19, 2021 | Interruptions 2021

Kindly note that the team completed repairs around midnight and opened water. We are sending a team to check the area again and find out why there’s still no water. We will update customers on social media.

We appeal to all to use water sparingly and to remind them that level one water restrictions are still in place. Watering of gardens is not allowed between 6 am and 6 pm in summer months (1 Sept to 31 March) and furthermore, it is not allowed to wash paved areas and driveway using hosepipes.

Residents are encouraged to subscribe on our website, to our SMS notification service for alerts on planned or unplanned service interruptions. More information can be obtained on twitter: @jhbwater; Facebook: Johannesburg Water and our website.

Customer service inquiries:

24 hour Hotline: 011 688 1699/ 086 056 2874

SMS line: 076 333 5052

Email: Customer@jwater.co.za

Website: /

Johannesburg North

by | Feb 18, 2021 | Interruptions 2021

The contractor is back on site to resolve the water shortage on Market Street, the depot will send extra tanks to assist and hope to conclude repairs by late afternoon. Apologies for the inconvenience.

We appeal to all to use water sparingly and to remind them that level one water restrictions are still in place. Watering of gardens is not allowed between 6 am and 6 pm in summer months (1 Sept to 31 March) and furthermore, it is not allowed to wash paved areas and driveway using hosepipes.

Residents are encouraged to subscribe on our website, to our SMS notification service for alerts on planned or unplanned service interruptions. More information can be obtained on twitter: @jhbwater; Facebook: Johannesburg Water and our website.

Customer service inquiries:
24 hour Hotline: 011 688 1699/ 086 056 2874
SMS line: 076 333 5052
Email: Customer@jwater.co.za
Website: /