COVID-19 IMPACT ON SERVICES PRESSER
Click to open the statement >>Â Â Â Covid19 impact on services presser
Sunninghill and Bromhof
Water Interruptions
- Sunninghill: Please kindly note that we are aware that there is another burst pipe in the area, team is onsite busy with repairs. We plead with residents to be patient.
Water tankers: Corner Tana and Lengerette streets
- Bromhof: Please note that we are aware of the water outage in the area. It is due to a burst pipe in the area, team is busy with repairs. We currently do not have Estimated Time of Completion.
Residents are encouraged to subscribe on our website, to our SMS notification service for alerts on planned or unplanned service interruptions. More information can be obtained on twitter: @jhbwater; Facebook: Johannesburg Water and our website.
Customer service inquiries:
24 hour Hotline: 011 688 1699/ 086 056 2874
SMS line: 076 333 5052
Email: Customer@jwater.co.za
Website: /
Protea Glen extension 4 to 40
Water Interruptions
Suburb(s) affected: Protea Glen extension 4 to 40
Date: 15 July 2020
Time: 09:00-18h00
Impact: No water
Reason: Network tie-in of new supply line connection point number 2, 4 and 5
Water tankers: To be organised
Date: 15 July 2020
Time: 09:00-18h00
Impact: No water
Reason: Network tie-in of new supply line connection point number 2, 4 and 5
Water tankers: To be organised
Residents are encouraged to subscribe on our website, to our SMS notification service for alerts on planned or unplanned service interruptions. More information can be obtained on twitter: @jhbwater; Facebook: Johannesburg Water and our website.
Customer service inquiries:
24 hour Hotline: 011 688 1699/ 086 056 2874
SMS line: 076 333 5052
Email: Customer@jwater.co.za
Website: /
CLOSURE OF JOHANNESBURG WATER SITES – 06 JULY 2020
06Â July 2020
Closure of Johannesburg Water sites
The Johannesburg Water Head office and its adjacent office building, Swiss House which houses the mini call centre as well as the Randburg Depot are closed due to positive Covid-19 cases from employees who work in these buildings.
Johannesburg Water is currently in the process of deep-cleaning the sites and tracing direct contacts of the positive cases.
Customers are requested to make use of the COJ 24-hour customer care line on 086Â 056 2874 to report issues pertaining to water and sewer infrastructure in the interim.
JW will open the closed sites as soon as it is possible and safe to do so.
We urge all residents to be patient as we navigate the challenge posed by the virus together. Johannesburg Water remains committed in delivering services to the residents of the City of Johannesburg.
Ends
Inquiries please contact
Eleanor Mavimbela
Acting Communications Manager
011 688 6672
071Â 313 6327
Eleanor.mavimbela@jwater.co.za
orange farm
Water Interruptions
CANCELLEDSuburb(s) affected: Orange farm , Ennerdale , Lawley and Poortjie
Start date: 05 July 2020- 08h00
End date: 07 July 2020- 20h00
Impact: No water
Reason: Daleside pump station maintenance
Water tankers: To be provided
Residents are encouraged to subscribe on our website, to our SMS notification service for alerts on planned or unplanned service interruptions. More information can be obtained on twitter: @jhbwater; Facebook: Johannesburg Water and our website.
Customer service inquiries:
24 hour Hotline: 011 688 1699/ 086 056 2874
SMS line: 076 333 5052
Email: Customer@jwater.co.za
Website: /