The Rand Water shutdown which was meant to replace the 800mm main valve and bypass valve on the cross connection of the G23 and Q2 pipelines was not successful. This is due to the faulty main isolating valve at the Eikenhof pump station that could not seal properly in order for the valves to be replaced.

Rand Water was able to complete repairs and started pumping water yesterday afternoon. Currently most of the Johannesburg Water reservoirs that were affected have recovered. Florida tower, Waterval Tower and Constantia tower are still empty but we anticipate that water will start getting restored to the affected areas throughout the day as the system recovers.

Please note that the tanks placed over the weekend are still onsite and  have been refilled.

Water tanks are at the following points:

1. Alwayn RD & Babiana Street
2. Commando & main RD Revelea
3. Jukskei Drive & Wilhemina Hokins
4. Japura village cnr of Erythrin for Senior Citizen-Riverlea
5. Crown Informal Settlement
6. At BP Cnr Gordon Road & bergbron
7. Bergbron & Whiteridge
8. Brixton Policetaion( Cnr High & Mercury)
9. Crosby Clinic
10. Rahima Moosa Hospital
11. Slovo Park Informal Settlement(coronationville)
12. Kathrada Informal Settlement(Newclare)
13. Edward Street(Sophiatown)
14. No 46 Wilma Street(Montclare)
15. Riverlea Recreation Centre
16. Quellerina and Florida Glen truck will roam around in the area
17. Sophiatown Clinic and Fire Station Truck will roam around in the area
18. Hellen Joseph Hospital water tanker is there to pump water to the hospital.
19.  Cnr Mimosa and Willow Road
20. Cnr Taibos & Accacia Road
21. Cnr Weltevreden and Shaka Road
22.          Cnr Golf Glub Terrace and Joachim van Pletzen – Constantia Kloof
23. Bertha ave – Florida Noord
24.   Bruno street – Florida Noord
25.    Louanna street – Constantia Kloof

26. Okkerneut – Constantia Kloof

Residents can get more information about the interruption on our social media pages.

Ends
For media inquiries:
Eleanor Mavimbela
Officer: External Communications
Tel: 0713136327
Email: eleanor.mavimbela@jwater.co.za

Rand Water major water shutdown to affect parts of the City

23 February 2021
Media Statement
Rand Water major water shutdown to affect parts of the City

Rand Water our bulk water supplier is planning a major shutdown that is expected to last for 30 hours, from 1pm on 27 February to 28 February 2021 to replace a 800mm valve and bypass valve. Johannesburg Water would like inform residents that the maintenance will affect some parts of the City of Johannesburg and we urge all residents in the below-listed arrears to plan accordingly.

Johannesburg Water has planned to place water tanks to assist when the reservoir levels reach critical levels to minimize the impact.

The following areas will be affected: Coronationville, Westbury, Claremont, Triomf, Westdene, Newlands, Gremont, Alberts Kroon, Albertsville, Langlaagte, Industria, Bosmont, Riverlea, Longdale, Rossmore, Hursthill, Westbury, Montclare, Melville, Emmarentia, Auckland Park, Greenside, Westcliff, Parkview, Vredesdorp, Fordsburg, Brixton, Mayfair, Cottesloe ,
Berario, Fairlands, Northcliff 4, 10, 16, 17 & 22, Maridale, Sophiatown, Newclare, Constantia Kloof , Florida Noord and Janhofmeyer

Water tanks will be at the following points:
1. Alwayn RD & Babiana Street
2. Commando & main RD Revelea
3. Jukskei Drive & Wilhemina Hokins
4. Japura village cnr of Erythrin for Senior Citizen-Riverlea
5. Crown Informal Settlement
6. At BP Cnr Gordon Road & bergbron
7. Bergbron & Whiteridge
8. Brixton Policetaion( Cnr High & Mercury)
9. Crosby Clinic
10. Rahima Moosa Hospital
11. Slovo Park Informal Settlement(coronationville)
12. Kathrada Informal Settlement(Newclare)
13. Edward Street(Sophiatown)
14. No 46 Wilma Street(Montclare)
15. Riverlea Recreation Centre
16. Quellerina and Florida Glen truck will roam around in the area
17. Sophiatown Clinic and Fire Station Truck will roam around in the area
18. Hellen Joseph Hospital water tanker is there to pump water to the hospital.
19. Cnr Mimosa and Willow Road
20. Cnr Taibos & Accacia Road
21. Cnr Weltevreden and Shaka Road
22. Cnr Golf Glub Terrace and Joachim van Pletzen – Constantia Kloof
23. Bertha ave – Florida Noord
24. Bruno street – Florida Noord
25. Louanna street – Constantia Kloof
26 Okkerneut – Constantia Kloof

Residents can get more information about the interruption on our social media pages.

Ends

For media inquiries:
Eleanor Mavimbela
Officer: External Communications
Tel: 0713136327
Email: eleanor.mavimbela@jwater.co.za

22 February 2021 
Media Statement 
Customer satisfaction survey 2021

Johannesburg Water is conducting its annual Customer Satisfaction Survey from March 2021 in all the regions of the City of Johannesburg.
The Customer Satisfaction Survey is carried out for Johannesburg Water to rate its services to the residents of the City, to determine what to change and what to improve.

Johannesburg Water has contracted Insendlu Business Companion to conduct the survey. The field workers going door to door to conduct the survey will be dressed in bibs that have the Johannesburg Water logo and identity cards with the Johannesburg Water and Insendlu Business Companions logos. Customers can further verify the workers by calling 011 640 5899/6299.

In the previous year, 2020, Johannesburg Water received great feedback of 71% satisfaction from the residents of the City of Johannesburg. Customers were happy with the good quality and uninterrupted supply of water.

The Company aims to receive even better feedback this year and keep improving its services. This is an advantage for all Johannesburg Water customers to ask questions and make inputs on issues of service delivery. The entity needs to know how its customers are feeling.

The team will work in each Region as follows:

• Region E – 1- 3 March 2021
• Region D – 4 -8 March 2021
• Region A – 9 -11 March 2021
• Region B – 12 -16 March 2021
• Region C  – 17 – 19 March 2021
• Region F – 22 – 24 March 2021
• Region G – 25 – 29 March 2021

Ends

For media inquiries:
Isaac Dhludhlu
Manager: Communications and Marketing
Tel: 011 688 1577
Email: Isaac.dhludhlu@jwater.co.za

JOHANNESBURG WATER IMPLEMENTS WATER DEMAND LEVY TO ALL CUSTOMERS