Johannesburg Water takes over billing function from CoJ to improve efficiency

Johannesburg Water takes over billing function from CoJ to improve efficiency

by | Jul 23, 2025 | Media Statements 2025

23 July 2025 – 13:00

Media Release

Johannesburg Water takes over billing function from CoJ to improve efficiency

Johannesburg Water has assumed full responsibility for the water and sanitation billing functions previously managed by the City of Johannesburg’s (CoJ) Revenue Shared Services Centre (RSSC), effective 1 July 2025.

This significant development marks a new era in service delivery and customer care for residents and businesses across the city.

“This strategic transition marks a turning point in our continuous commitment to improve service delivery, enhance operational efficiency, and improving accuracy in billing, therefore ensuring greater accountability in our customer billing processes,” says Johannesburg Water’s Managing Director, Ntshavheni Mukwevho.

The transfer includes the full scope of billing operations related to water and sanitation services, and Johannesburg Water has put systems, staff capacity, and customer support mechanisms in place to ensure a smooth transition with minimal disruption to services.

The customer will continue to receive one consolidated statement reflecting all services, including rates, electricity, refuse, water, and sanitation. It is important to note that invoicing for these services remains the responsibility of CoJ. Currently, the billing queries are still being logged through the normal CoJ Call Centre and Regional Offices.

“By managing billing internally, Johannesburg Water will be better positioned to respond directly to customer queries, address discrepancies swiftly, and introduce innovations tailored to our customers’ needs.”

Customers can expect: 

  • Enhanced accuracy in monthly water bills
  • Faster resolution of billing queries
  • Greater transparency and direct communication with Johannesburg Water

The transition process has been carefully planned in coordination with the CoJ to ensure continuity of service and minimal disruption to residents. Johannesburg Water and the CoJ are also exploring how queries logged through our Call Centre can be integrated into the City’s Customer Relationship Management system to assist in resolving billing queries.

“We thank the CoJ for their collaboration and support in this transition, and we look forward to continuing to serve the residents of Johannesburg with increased efficiency and responsiveness,” said Mukwevho.

Ends

Issued by Johannesburg Water Communication and Marketing.

Email queries to: jw.media@jwater.co.za

Rand Water Maintenance to affect Johannesburg Water systems from 15 – 18 July 2025

Rand Water Maintenance to affect Johannesburg Water systems from 15 – 18 July 2025

by | Jul 15, 2025 | Media Statements 2025

10 July 2025 – 11:00

Media Release

Rand Water Maintenance to affect Johannesburg Water systems from 15 – 18 July 2025

Customers are reminded that Rand Water will conduct maintenance on the bulk water supplier’s O2 pipeline from 15 to 18 July 2025. The line had been previously temporarily repaired and Rand Water confirmed that it is now the ideal time to execute this maintenance work during the low temperature period in preparation for the higher demand season starting from August 2025. The maintenance will affect some Johannesburg Water’s systems and will be conducted as follows:

No

Description

Rand Water affected system

Date, time & duration

Johannesburg Water impacted systems

Impact on supply

1

O2 pipeline leak repairs

Palmiet System

15 July 2025 from 05:00 to 18 July 2025 to 08:00 75 hours

*Sandton Systems *Alexander Park Reservoir

*South Hills Tower *Randjieslaagte Reservoir *Linksfield Reservoir *Midrand Systems

Pumping will be reduced for the duration of the 75-hour maintenance, which may result in some areas experiencing poor pressure/ intermittent supply to no water conditions at times


*Please note that it may take several days for the system to fully recover, and for normal water supply to return upon completion of maintenance.

Residents may experience poor pressure/intermittent to no water during the maintenance period; however, arrangements will be made for alternative water supply to affected areas. Residents are encouraged to store water in preparation for the maintenance. Once the maintenance is completed, it will take several days for the systems to fully recover and for the normal water supply to return.

Johannesburg Water will provide further updates on all its social media platforms and will also have meetings with ward councillors from the affected areas.

Ends

Issued by: Johannesburg Water Communication and Marketing